Manager - Process Improvement

HD Supply • Atlanta, GA

76d

About The Position

Effectively introduce process change into the field by managing implementation of major company-driven projects and process improvement efforts; collaborate with corporate, field, and regional leadership to manage change, ensure effective deployment and implementation, and drive consistent processes across the network; serve as a liaison between corporate, regional and field teams by providing two-way feedback on programs, initiatives, and results thereby driving better execution and sustainability of new initiatives and standard processes within a region.

Requirements

• Typically requires BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.
• May require certification.
• Advanced degree may offset less experience in some disciplines.

Responsibilities

• Manages the deployment and implementation processes for project rollouts.
• Communicates and implements projects/initiatives, representing the field and providing direction to project teams throughout development, communication, deployment, and sustainability phases.
• Manages projects using a completed implementation package from Project Manager with milestones, metrics for success, training, and implementation timelines.
• Reviews and monitors project and initiative implementation metrics to ensure successful execution, sustainability, and project transition to client groups; transition only occurs after stability of project/initiative has been verified by Project Manager and Corporate Operations.
• Implements customer relational and procedural improvements maximizing customer loyalty and growth. Provides regional support for all customer-facing initiatives.
• Provides guidance and feedback to senior leaders on all Metrics and other Operational metrics.
• Attends meetings as established by senior leaders.
• Creates standards and simplifies departmental procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees