Manager, Process Design & Simulation

McDonald's-posted 9 months ago
$112,860 - $143,900/Yr
Full-time • Mid Level
Chicago, IL
Food Services and Drinking Places
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McDonald's is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences every day. Global Operations supports markets to ensure they have operational solutions and consulting resources that solve the needs of today, while looking ahead to our future. This position sits within the Global Operations team working out of the Chicago West Loop headquarters and reports into the Director, Global Operations Strategy and Standards. A successful candidate will serve as an internal consultant to corporate functional teams as well as Operations stakeholders across global markets and segments focused on continuous improvement and innovation efforts. Business questions or topics supported could include: kitchen operations/production optimization, assessment of new menu or technology product, technology innovation, equipment, operations procedures, restaurant staffing/positioning guides, new restaurant concepts and design, restaurant capacity/efficiency planning, and operational impact of shifting trends in consumer behavior.

  • Provide direct consulting support to global market Operations leaders and headquarter functional partners to frame business challenges and opportunities.
  • Identify methodologies to virtually prototype and test potential solutions, and provide guidance for solution development, testing and implementation.
  • Analyze and evaluate existing operational systems and processes to find opportunities for enhanced efficiency, increased capacity, and more consistent performance.
  • Optimize process design and existing simulation processes, procedures, and tools to ensure speed to insight, quality of results, and scalability of services.
  • Collaborate with cross-functional teams to gain insight and define the direction and methodologies to address business challenges.
  • Build, maintain and productionalize discrete event simulation models to support the global Restaurant Solutions Group, functional partners, and global markets.
  • Serve as process design lead for cross functional innovation projects and global market-facing consulting engagements.
  • Utilize process mapping and principles of mathematics, science, and engineering to understand and quantify processes.
  • Identify opportunities to improve throughput, capacity, and customer experience and prevent waste and inefficiency.
  • Provide insights and tools to support Global Operations continuous improvement efforts.
  • Support the development of valid and reliable innovation lab tests and in-restaurant tests.
  • Build and maintain the global service/production process documentation (e.g., process flows, time and motion studies, engineered standards, etc.).
  • Champion data driven Operations decision making and support the development of process design and simulation skills with market partners.
  • Bachelor's Degree in Operations Research, Industrial Engineering, Management Science or related field.
  • Master's or Ph.D. preferred.
  • Minimum 5 years business experience with dynamic responsibility in executing and leading process design and simulation/testing efforts.
  • Expertise with Simio Simulation Software preferred.
  • Prior consulting experience is highly preferred.
  • Knowledge of continuous process improvement processes, methods, and programs, such as Kaizen, Six Sigma, Lean, 5S and the appropriate application of each.
  • Big Data Analytics skills a plus: Querying languages (SQL, Postgres), open source data/analytics languages (Python), expertise with data analytics platforms (Alteryx), strong skills with data visualization tools (Tableau).
  • Advanced Microsoft Office Skills.
  • Periodic travel to company locations in the U.S. and internationally for consulting, training or data collection (less than 20% travel commitment).
  • Health and welfare benefits.
  • 401(k) plan.
  • Adoption assistance program.
  • Educational assistance program.
  • Flexible ways of working.
  • Time off policies (including sick leave, parental leave, and vacation/PTO).
  • Bonus eligibility based on individual and company performance.
  • Long term incentive eligibility for stock or other equity grants.
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