Manager, Procedural Excellence - Pleasanton, CA

Calyxo • Pleasanton, CA

5h • $155,000 - $170,000

About The Position

The Manager, Procedural Excellence position is the internal subject matter expert for how to effectively use Calyxo’s products – including the CVAC System -- to enable its mission to revolutionize kidney stone care. This role is responsible for developing and maintaining procedural best practices for both commercial and new products, creating customer-facing training materials (including technical documentation), and developing hands-on demonstrations that clarify product value propositions. The Manager of Procedural Excellence partners across the organization to synthesize and align diverse perspectives to ensure consistent and compelling communication of product value across all channels.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Minimum 5 years of related experience in Professional/Medical Education, Product Management, clinical specialist roles, sales training, or R&D; at least 7 years in the medical device industry.
• Demonstrated ability to coach, mentor, and collaborate effectively, with strong interpersonal skills and a thoughtful approach to supporting individual performance, development, and engagement of team members.
• Strong analytical and creative problem‑solving skills with the ability to break down complex, ambiguous challenges.
• Ownership mentality with the ability to drive projects in a fast‑paced, high‑growth environment.
• Self‑motivated with outstanding project and time management skills and a passion for learning and impact.
• Proven ability to communicate effectively across all levels of the organization, including direct reports, as well as with external stakeholders.
• Demonstrated field‑focused approach through travel with sales reps, participation in workshops, and engagement with customers.
• Ability to travel approximately 30%.
• Compliance with applicable county, state, and federal vaccination requirements.

Nice To Haves

• Experience with innovative Class II or Class III medical devices preferred.

Responsibilities

• Develop and Maintain Procedural Best Practices
• Serve as the internal subject matter expert on procedural best practices and provide expertise to functional partners across the organization, as needed.
• Synthesize personal case experience with feedback from surgeons, sales, clinical specialists, field trainers, product managers, and clinical development engineers to identify and prioritize new procedural education needs.
• Define and maintain standardized procedural narratives, techniques, and “reasons to believe” that clearly articulate product value and differentiation versus competitive technologies.
• Act as a key resource for the sales team, providing procedural insights on the CVAC System (including ancillaries) and competitive technologies.
• Create Customer‑ and Field-Facing Training Materials & Technical Documentation
• Own the strategy, development, and continuous improvement of procedural training content, including videos, animations, presentations, digital modules, and clinical collateral.
• Lead the creation of scalable, role-specific training assets that support onboarding, skill progression, and advanced clinical use cases.
• Apply adult learning principles to the design of procedural education, ensuring content is practical, relevant, and immediately applicable to real-world clinical practice of urologists.
• Ensure consistency of messaging, visuals, and clinical claims across all training materials and channels.
• Create and maintain Instructions for Use (IFU) documents in collaboration with R&D, Clinical, and Regulatory partners.
• Develop, Scale & Support Hands‑On Product Demonstrations
• Define the strategy, standards, and intended learning objectives for hands-on product demonstrations, ensuring they clearly reinforce procedural best practices and product value propositions.
• Conceptualize and prototype compelling product demonstrations—partnering with R&D and Clinical Development Engineering—to validate effectiveness.
• Execute high‑quality demonstrations for customers (e.g., Key Opinion Leaders) and strategic stakeholders (e.g., investors).
• Provide strategic guidance and quality oversight to other demo related resources, who independently executes day-to-day demo preparation, logistics, and delivery.
• Partner with Operations to ensure scalable processes exist to distribute product demonstration tools to key conferences, events, and across sales and clinical teams.
• Other Responsibilities
• Lead direct report(s), support onboarding, skill development, and role effectiveness through regular check‑ins, feedback, and coaching.
• Contribute to Calyxo’s culture of collaboration, respect, transparency, ethics, efficiency, high achievement, and fun.
• Perform additional duties as assigned.

Benefits

• A competitive base salary $155,000 - $170,000 and variable incentive plan
• Stock options – ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager