Manager, Pricing and Promo Automation

Royal Caribbean Cruises Ltd•Miami, FL

4d•Onsite

About The Position

This position is on – site in our Royal Caribbean Headquarters 1050 Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s Onboard Revenue team has an exciting career opportunity for a full-time Manager, Pricing and Promo Automation reporting to our AVP, Onboard Revenue & Data Analytics, Position Summary The Manager is the business-side owner accountable for commercial strategy, governance, stakeholder alignment, legal/brand guardrails, prioritization, and realized outcomes of PCP pricing, promotions, and targeted offer automation. This role ensures automated capabilities deliver tangible value across a highly complex commercial surface area (20M+ potential price points annually across 500+ products per sailing and 2,500+ sailings) and mitigates operational and brand risk by enforcing clear decision rights, guardrails, and measurement discipline.

Requirements

Bachelor’s degree required; 6–10+ years in revenue management, pricing, promotions, e-commerce monetization, or commercial analytics with demonstrated cross-functional leadership.
Proven experience owning a business roadmap/backlog, governance model, and performance management (test-and-learn).
Strong fluency with data and analytics; able to challenge models, interpret results, and make business tradeoffs.
Strong stakeholder management and executive communication; ability to drive alignment across competing priorities
Comfort with analytics tooling (Excel/Power BI and enterprise planning/reporting tools); understands system-enabled pricing/promo execution environments.
Bachelor’s degree required; 6-10+ years related financial and business analysis experience and/or training; or equivalent combination of education and experience.
Strong written and oral communication skills and be able to work effectively with all levels of operational personnel.
Strong computer and analytical skills are required.

Responsibilities

Own the PCP automation strategy across pricing, promotions, and targeted offers: define objectives, success metrics, and rollout sequencing across product categories and brands.
Translate strategic priorities into a ranked use-case backlog (e.g., retargeting, distressed inventory, last-minute deals, cross-sell/upsell) and govern tradeoffs across stakeholders.
Establish and enforce commercial governance: pricing/discount guardrails, segmentation rules, approval workflows, and exception handling to protect brand integrity and reduce risk.
Partner with Legal/Compliance to define and maintain legal and ethical guardrails, especially around segmentation and targeted discounts vs personalized pricing.
Serve as final business approver for automation policies, go-live readiness, and major parameter changes.
Own the measurement framework: ensure rigorous A/B testing, uplift modeling, and readouts become standard operating practice and drive iteration cycles.
Review performance regularly with leadership; drive corrective actions when automation underperforms or introduces operational risk.
Lead the business interface across Onboard Revenue, Marketing/E-commerce, Digital, AI/Data, Revenue Planning/Finance, and Operations, ensuring shared understanding of goals, constraints, and timelines.
Provide clear business requirements and acceptance criteria to delivery teams; ensure releases are usable, supported, and operationalized.
Own the operating model for scaled execution: QA processes, documentation, training, support paths, and ongoing backlog management so deployments do not stall and adoption remains high.
Ensure the tooling and process reduce manual work and error rates that come from complex promotion setup and frequent updates.
Manage and develop analysts supporting automation analytics and execution; set clear expectations for outcomes, quality, and stakeholder partnership. (If no direct reports initially, act as functional lead/mentor.)