Manager - Premium Customers

Avis Budget Group • Houston, TX

142d • Onsite

About The Position

In this leadership role, you'll have the opportunity to guide a top-performing team, elevate the customer journey, and make your mark in a dynamic, customer-first setting. Reporting to the City/District Manager, you'll be responsible for managing the overall customer experience for our VIP customers, from check-out to check-in, ensuring the highest level of customer satisfaction while maximizing efficiency and profitability.

Requirements

• Strong written and oral communication skills (bilingual a plus).
• Proactive cross-functional leader and collaborative team player.
• Excellent interpersonal, relationship and team building skills.
• Excellent analytical, creative problem solving and organizational skills.
• Strong financial acumen and forecasting skills.
• 2-4 year college degree preferred (or equivalent in education, training or experience).
• Minimum of 2 years management experience in related field (rental car, hospitality or customer service).
• Valid driver's license and legally authorized to work in the United States.
• Flexibility to work all shifts, including weekends and holidays.
• Willingness to work outdoors in weather conditions with moderate noise level.

Responsibilities

• Developing, implementing and communicating operating plans to maximize utilization according to business plan and Company quality assurance standards.
• Directing and controlling the VIP customer experience.
• Forecasting and managing key financial drivers.
• Partnering and collaborating with key operations, fleet, customer service and other leaders to meet business objectives.
• Responding to customer concerns, inquiries, compliments and complaints.
• Leading performance of team members against business plan by setting, communicating, monitoring and updating goals.
• Planning and implementing staffing schedules to meet the needs of the business.
• Managing all aspects of the employee lifecycle, including developing, motivating, recognizing, evaluating and managing performance.

Benefits

• Competitive compensation plus annual bonus eligibility.
• Company vehicle provided with gas, insurance, and maintenance.
• Paid time off.
• 401K retirement plan with company-matched contributions.
• Access to Medical, Dental, Vision, Life and Disability insurance.
• Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages.
• Contribute up to $260 as a tax-free benefit for public transportation or parking expenses.
• Employee discounts, including discounted prices on purchase of Avis / Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree