Manager - Practice Operations

Mayo Clinic • Rochester, MN

259d • $103,001 - $154,544 • Onsite

About The Position

The Manager within the Rochester Office of Access Management will support the medical specialties outpatient practices. This role is crucial for overseeing and enhancing our operational processes for outpatient scheduling and contact center operations to ensure the highest level of service to patients. The Manager will be responsible for managing day-to-day operations, leading access and scheduling operations initiatives, and collaborating with various departments to drive continuous improvement. The Manager serves as a key member of the leadership team and has operational responsibility for diverse clinical practices. Practice settings include outpatient DMC practice as well as ICS practices. The Manager will partner closely with physician, administrative and allied health leaders to grow and develop the practice in alignment with divisional, departmental, and institutional goals. The Manager will be relied upon to lead and manage a multidisciplinary team and implement efforts related to practice redesign, strategic growth and development of new care team models to improve patient and staff experience. The Manager position within Clinical Core Laboratory Services plays a critical role in the division and has oversight of 7 lab locations with more than 200 staff supporting our inpatient, outpatient and reference lab testing activities. This candidate will join a team of 3 other Managers supporting the division and will have direct reports including 7 supervisors and 3 staff focused on quality efforts and lab information systems. This position has responsibilities for workforce development, process improvement initiatives and daily readiness and will work closely with technologists, support staff, supervisors, and laboratory directors to meet timely high quality test results for more than 8 million orders annually. The Manager in Primary Care plays a crucial role in shaping the health and well-being of the entire community. By overseeing daily clinic operations, the Manager ensures seamless support for employees, dependents, and the community primary care patients. This role will support a wide range of practices including Family Medicine, Internal Medicine, Geriatrics, Palliative Care, Pediatric Medicine, Integrated Behavioral Health, and Community Specialties. The Manager role partners with Neighborhood Clinic, Division/Department, and Primary Care leadership to support transformation, innovation and automation efforts within primary care.

Requirements

• Master's degree with a minimum of 1 year of relevant experience OR Bachelor's degree with 5+ years of relevant experience required.
• Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

Responsibilities

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic's goals and objectives.
• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.
• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment.
• Effectively manage staff assignments to meet fluctuating workload and business needs.
• Embrace and drive operational execution with a sense of pace and urgency.
• Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence.
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.
• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry.
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.
• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources.
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders.
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Master's degree