Manager, Ports Operational Excellence

Princess Cruise Lines USA • Miami, FL

89d

About The Position

The Manager, Ports Operational Excellence is responsible for developing, standardizing, and enforcing operational protocols across all destinations, ensuring alignment with brand standards and compliance requirements. Within this scope is the deployment of a platform to centralize the policies and procedures of the corporate destinations. This role drives consistency, accountability, and operational efficiency. Also in its core responsibilities, this position will lead the design and implementation of a cross destination People Culture Program focused on employee engagement, values alignment, hospitality standards, and performance. The manager will also oversee the restructuring of a key organizational function, designing workflows, roles and responsibilities, and systems to support long-term strategic goals.

Requirements

• Bachelor's degree in Business Administration, Chemical/Environmental Engineering or related field.
• 7-10 years of operations and brand management, cruise industry experience, and health and safety management.

Responsibilities

• Develop, implement, and enforce operational guidelines to maintain uniformity in different areas of operations across all destinations.
• Lead the design and rollout of a People Culture Program that strengthens employee experience and organizational values.
• Conduct regular audits and assessments of HESS procedures, ports' products and guest experience to ensure adherence to established brand standards.
• Develop, enhance, implement, maintain, and monitor a standardized and comprehensive safety management system (HESS-MS) that meets regulatory requirements.
• Provide ongoing training and support to employees on company's policies and procedures.
• Lead the implementation of an asset management and work order management solution across all destinations.

Benefits

• Cost-effective medical, dental and vision plans.
• Employee Assistance Program and other mental health resources.
• Company paid term life insurance and disability coverage.
• 401(k) plan that includes a company match.
• Employee Stock Purchase plan.
• Paid Time Off including 8 company-wide holidays and 2 additional floating holidays.
• Vacation Time starting with 14 days/year for manager and below level, 19 days/year for director and above level.
• 80 hours of sick time each year for full-time employees.
• Complementary stand-by cruises and employee discounts on confirmed cruises.
• Personal and professional learning and development resources including tuition reimbursement.
• On-site Fitness center at our Miami campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Water Transportation
• Education Level: Bachelor's degree