Manager, Policy Services

Ameritas•Cincinnati, OH

10h•Hybrid

About The Position

This is a hybrid role working partially in-office (Cincinnati, OH) and partially from home. What you do: Creates a high performing culture through the development and coaching of team leaders and supervisors to fully engage and lead associates through learning and using business resources. Addresses the overall business process needs of the service units by assessing and providing a solution to service training needs around processes and systems in a continuous improvement environment. Identifies and resolves problems for both internal & external parties while maintaining adherence to regulations, policies, and procedures. Develops partnerships within the organization to engage in cross-functional business activities and collaborating to ensure a common service delivery and building consensus to ensure all processes and service metrics benefit the customer. Supervises and evaluates the workflow and associates in the functional area. Measures productivity and performance, and manages processes to meet established goals and objectives. Analyzes workflow and procedures for possible cost savings and improvement in the service delivery. Works with other departments on new products, sales campaigns, and other initiatives to ensure that use of our resources and technology is effective and efficient, and that we have a smooth introduction to our customers and field force. Assumes responsibility for special projects and participates on teams within the company to achieve established department and corporate goals. Establishes and utilizes overarching knowledge of systems, business processes, and partner organizations to effectively manage day-to-day projects and continuous improvement opportunities. Leads budgeting functions and expense management. What you bring: Bachelor’s Degree or equivalent experience. 4-7 years of related experience, with a preference for experience in the life insurance industry. 2-4 years of supervisory experience. Ability to lead a large team. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses. • Competitive Pay. For your time: • Flexible Hybrid work. • Thrive Days - Personal time off. • Paid time off (PTO). For your health and well-being: • Health Benefits: Medical, Dental, Vision. • Health Savings Account (HSA) with employer contribution. • Well-being programs with financial rewards. • Employee assistance program (EAP). For your professional growth: • Professional development programs. • Leadership development programs. • Employee resource groups. • StrengthsFinder Program. For your community: • Matching donations program. • Paid volunteer time– 8 hours per month. For your family: • Generous paid maternity leave and paternity leave. • Fertility, surrogacy, and adoption assistance. • Backup child, elder and pet care support. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

Requirements

Bachelor’s Degree or equivalent experience.
4-7 years of related experience, with a preference for experience in the life insurance industry.
2-4 years of supervisory experience.
Ability to lead a large team.

Nice To Haves

experience in the life insurance industry

Responsibilities

Creates a high performing culture through the development and coaching of team leaders and supervisors to fully engage and lead associates through learning and using business resources.
Addresses the overall business process needs of the service units by assessing and providing a solution to service training needs around processes and systems in a continuous improvement environment.
Identifies and resolves problems for both internal & external parties while maintaining adherence to regulations, policies, and procedures.
Develops partnerships within the organization to engage in cross-functional business activities and collaborating to ensure a common service delivery and building consensus to ensure all processes and service metrics benefit the customer.
Supervises and evaluates the workflow and associates in the functional area. Measures productivity and performance, and manages processes to meet established goals and objectives.
Analyzes workflow and procedures for possible cost savings and improvement in the service delivery. Works with other departments on new products, sales campaigns, and other initiatives to ensure that use of our resources and technology is effective and efficient, and that we have a smooth introduction to our customers and field force.
Assumes responsibility for special projects and participates on teams within the company to achieve established department and corporate goals.
Establishes and utilizes overarching knowledge of systems, business processes, and partner organizations to effectively manage day-to-day projects and continuous improvement opportunities.
Leads budgeting functions and expense management.