Manager Policy and Compliance

City Of Indianapolis • Indianapolis, IN

378d • $62,176 - $62,176

About The Position

The Manager of Policy and Compliance oversees the accreditation process for the Metropolitan Emergency Services Agency, ensuring that policies are developed, reviewed, and maintained in compliance with standards set by the Commission on Accreditation for Law Enforcement Agencies (CALEA). This role involves monitoring service delivery through the review of 911 calls and ensuring efficient operations within the agency.

Requirements

• Bachelor's degree or higher in Public Affairs, Business Administration, Public Safety Management, or a related field.
• A combination of education and working experience will be required in lieu of a college degree.
• Prior working experience in accreditation is desired.
• Must be able to pass a full-scope background investigation including psychological and physical examination.
• Working knowledge of Microsoft Office is required.
• Effective communication skills, both face-to-face and in writing, are essential.
• Ability to work under extremely stressful conditions.

Nice To Haves

• 2 years of working experience in policy and compliance and/or accreditation is preferred.
• Knowledge and experience in working with state and local public safety agencies.

Responsibilities

• Oversees the agency's accreditations process, files, audits, assessment, and program quality assurance and improvement.
• Conducts regular reviews of policies and procedures with appropriate staff and revises agency policy and procedure manuals to ensure they meet current legislative mandates and judicial rulings.
• Monitors and evaluates incoming and outgoing telephone calls to ensure optimal resource utilization; reviews two-way radio traffic and CAD dispatch transmissions for conformity with policies and procedures.
• Assigns, directs, and coordinates groups of employees to achieve plans of action and recommendations to the Chief and executive staff to meet compliance and accreditation standards.
• Develops, revises, and manages the department's catalog of policies and forms to meet accreditation standards, including written directives.
• Determines and develops appropriate compliance validations for accreditation standards, including type, frequency, and retention of all necessary documentation.
• Maintains master file and archive files for department written directives.
• Assists in the design, implementation, management, and evaluation of diverse programs and projects to improve operational effectiveness and efficiency of public safety service delivery.
• Coordinates and conducts quality assurance reviews to measure protocol compliance.

Benefits

• Full-time position with a salary of $62,176.30 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree