Manager, Police Dispatch

University of Miami•Coral Gables, FL

About The Position

The Manager, Police Dispatch oversees the daily and long‑term administration of the University of Miami Police Dispatch Center, ensuring accurate, efficient, and compliant emergency and non‑emergency communications operations. The role manages call intake, dispatch coordination, staff supervision, training, policy development, and system reliability, while serving as the primary liaison with internal departments and external agencies. Designated as an essential employee, the Manager supports operations during severe weather, disasters, special events, or other critical situations. The position requires strong professional judgment, initiative, and the ability to perform effectively under pressure in a fast‑paced environment.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 7 years of relevant experience required
Refer to department description for applicable certification requirements
Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
Financial Oversight: Knowledge of financial operations and management.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Responsibilities

Supervises daily operations of the communications center, including scheduling, work assignments, and performance evaluations.
Develops and maintains training programs for all dispatch personnel.
Liaisons with local agencies to build relationships, conduct benchmarking, and promote interoperability.
Reviews and updates operational plans, guides, and policies for emergency and non‑emergency dispatch response.
Plans communications support for special events such as concerts and athletic events.
Plans backup communication systems to ensure resilience during disasters and major incidents.
Coordinates with departments and vendors to maintain technology, equipment, and facility readiness.
Anticipates equipment and maintenance needs and submits capital budget requests.
Collects and analyzes operational data to support continuous improvement.
Creates data summaries and reports for departmental leadership.
Implements quality‑control programs for call taking and dispatch processes.
Ensures proper routing and response to all calls received by the communications center.
Operates telecommunications and dispatch systems to support law enforcement, fire, and rescue responses.
Conducts immediate record checks and manages access to databases and CAD systems.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.