Manager, +Plus by APN

All Points North•Edwards, CO

14d

About The Position

Join our innovative team as the Manager of +PLUS by APN, where you'll lead our cutting-edge interventional psychiatric and wellness services program. In this pivotal role, you'll provide strategic leadership for our Transcranial Magnetic Stimulation (TMS), Ketamine-Assisted Therapy (KAT), and Hyperbaric Oxygen Therapy (HBOT) services—transformative treatments that are changing lives daily. As the program manager, you'll create an exceptional patient experience while ensuring operational excellence and compliance with the highest standards of care. You'll collaborate with our expert clinical providers to drive program growth, optimize service delivery, and champion the continued evolution of our +PLUS services.

Requirements

Bachelor's or Associate degree in healthcare administration, behavioral health, or related field, or equivalent professional experience
Strong leadership abilities with proven success managing programs and team performance
Exceptional interpersonal skills and ability to build relationships with diverse stakeholders
Clear, professional communication style when interacting with patients, staff, and partners
Experience with insurance verification, prior authorization processes, and revenue cycle workflows
Adaptability and comfort with addressing challenges constructively
Proficiency with Microsoft Office Suite and web-based applications
Routine mobility including standing, stooping, bending, lifting, walking
Regular periods of sitting while working at computer/phone workstations
Ability to lift up to 30 lbs

Nice To Haves

Familiarity with interventional psychiatric services (TMS, KAT, HBOT) preferred, with demonstrated ability to quickly learn and support these innovative treatments

Responsibilities

Lead day-to-day operations of the groundbreaking +PLUS program, including TMS, KAT, and HBOT services
Orchestrate seamless patient scheduling for evaluations, consultations, and treatments in partnership with licensed providers
Ensure exceptional patient flow, scheduling accuracy, and adherence to operational best practices
Facilitate insurance verification, prior authorization processes, and required documentation
Track and analyze program performance metrics to drive continuous improvement
Serve as the welcoming first point of contact for patients, addressing program logistics, treatment expectations, and financial processes
Conduct engaging orientation meetings that prepare patients for their treatment journey
Create a supportive, compassionate environment that puts patients at the center of everything we do
Ensure proper completion of informed consent, financial agreements, and essential documentation
Support patients with rating scales and program-related forms
Collaborate with clinical providers to deliver exceptional +PLUS services
Maintain operational compliance with clinical protocols and safety standards
Coordinate patient monitoring during treatment sessions according to provider guidelines
Promptly escalate clinical concerns to appropriate licensed personnel
Provide administrative leadership for +PLUS technicians and support staff
Coordinate with nursing staff in partnership with the Medical Director
Support staff development through training coordination and performance feedback
Foster a collaborative team environment among multidisciplinary professionals
Drive program growth through strategic outreach and relationship building
Research and implement innovative strategies to expand +PLUS services
Track leads and optimize the revenue cycle in collaboration with admissions and billing teams
Help achieve departmental productivity benchmarks and growth goals