MANAGER - PLAYER RELATIONS

The Venetian Las Vegas•Las Vegas, NV

About The Position

Position Overview:The primary responsibility of the Manager – Player Relations is to provide management and training support for the Player Relations department and to foster the development of a high-performing outbound sales team. This position directly supervises two or more Team Members with the authority to effectively recommend hiring, promotion, and termination decisions. This position is classified as exempt under the Fair Labor Standards Act and Nevada state law. It is paid on a salary basis and is not eligible for overtime. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
High school diploma.
Must be able to obtain and maintain a Nevada Gaming Control Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.
Minimum 3 years of experience in player development, gaming industry operations, or managing outbound sales/call center teams.
Proficient in analyzing data and implementing strategies to drive revenue growth and maintain profitability.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.
Must be able to: Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Nice To Haves

Bachelor’s degree in Management, Business, Marketing, Hospitality, or Communication preferred.
Advanced knowledge of Microsoft Excel.

Responsibilities

Assist in managing the Player Relations team, including developing and maintaining a team of highly motivated and successful outbound sales representatives.
Serve as the Training Manager for Player Relations, including supporting the development and maintenance of all standard operating procedures and departmental training. Coordinate and conduct both new hire and on-going training for all Casino Marketing Representatives.
Manage recruitment, interviews, payroll, and scheduling for the Player Relations program.
Leverage gaming technology and contact management tools to optimize team productivity, efficiency, and lead to greater profitability. Must be able to drive the team to greater top-line growth and maintain bottom-line profitability.
Assist the Director of Player Relations in the preparation and auditing of monthly and quarterly incentive files.
Provide daily team oversight and support, ensuring standards and productivity goals are being met. Assist in evaluating requests, resolving challenges, comp decision making, and obtaining approvals in an efficient manner and in accordance with company guidelines.
Focus on developing new customers and retaining existing customers who bring business to the property.
Ensure the seamless transition of a player to the executive host team.
Collaborate with other departments and coordinate timelines to ensure the success of cross-departmental initiatives.
Develop and maintain a high-performing team through effective leadership, training, and support.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.