OneMain Financial-posted 13 days ago
Full-time • Manager
Baltimore, MD
5,001-10,000 employees

OneMain Financial is seeking a strategically minded, technically fluent Software Engineering Manager to lead and evolve our ServiceNow practice. This is a high-impact role that sits at the intersection of operations, automation, digital transformation and operational excellence. As an ideal candidate, you will be responsible for managing and scaling a talented team of ServiceNow analysts, engineers and specialists while positioning the platform as a strategic enabler for partner teams across the enterprise such as Prod Ops, App Dev, EA, IAM, HR, Legal, Compliance, Facilities, Procurement, Finance, Cyber. Rather than owning functional delivery in those domains, your responsibility will be to ensure the ServiceNow platform, and the team deliver the workflows, automations, integrations, insights, and AI-driven enhancements these teams need to operate effectively, securely, and at scale. This role blends architecture, delivery, platform expertise, and human leadership and demands a passion for leveraging enterprise platforms to modernize how services are requested, fulfilled, governed, improved and automated.

  • Production Operations Enablement via ServiceNow
  • Enterprise Architecture and Platform Strategy Alignment
  • Application Development Support and Automation Acceleration
  • Identity and Access Management Lifecycle Support
  • HR Service Delivery and People Systems Integration
  • Cybersecurity, Risk, and Compliance Enablement
  • IT Operations Management (ITOM): CMDB, Discovery, and Service Mapping
  • IT Asset Management (ITAM): Hardware, Software, and Cloud Visibility
  • Innovation and AI-Driven Evolution
  • Education, Coaching, and Organizational Enablement
  • Bachelor’s degree in computer science, Information Systems, Engineering, or a related field; Master’s preferred
  • 5-7+ years of enterprise IT experience, including 5+ years in direct ServiceNow leadership with cross-functional delivery responsibility
  • Deep hands-on experience with ITSM, CMDB, ITOM, HRSD, SAM, Integration Hub, and AI-powered workflows
  • Demonstrated success in regulated environments with fluency in PCI, SOX, GDPR, and secure data handling (PII, entitlements, encryption)
  • Experience managing multidisciplinary teams and building stakeholder relationships across operations, business, and compliance domains
  • Mastery of ServiceNow modules including ITSM, ITOM (Discovery, Service Mapping), SAM, HRSD, App Engine Studio, and CMDB
  • Proficient in client/server scripting (JavaScript, Glide APIs), IntegrationHub, Virtual Agent, Flow Designer, and scoped app design
  • Experience with API-based integration using REST/SOAP, OAuth 2.0, SAML, and MID Server configuration
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
  • Target base salary range is xx-xx, which is based on various factors including skills and work experience.
  • In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.
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