Manager, Platform Engineer

Pfizer•New York, NY

2d•Hybrid

About The Position

Pfizer’s purpose, breakthroughs that change patients’ lives, is rooted in being science driven and a patient focused company. Digital and Technology is the driving force of data and AI innovation at Pfizer. The Data and AI Platforms team, which is part of the Artificial Intelligence Center of Excellence organization is responsible for the creating a seamless experience for engineers to harness data, analytics, machine learning, artificial intelligence, agentic, and visualization capabilities through a unified platform across the enterprise – from research and development, clinical, manufacturing, commercial and enabling functions across all geographies. The team is responsible for the self-service platform ecosystem, developer experience, and exploration of emerging technology. Part of the Data and AI Platforms team are a group of Platform Engineers who are responsible managing components that form the enterprise pro code AI Agent Platform. This platform will be the digital engine that brings together investments we have made into a unified experience for colleagues that take us to the next level of value creation. It powers next generation insights by developing enterprise-grade data foundations, allowing data to flow horizontally, enabling a versatile analytics environment, and embedding insights into day-to-day work to create a digital, data-driven culture. In this role, you will act as a Platform Engineer expert for the pro-code Agent Platform that serves a diverse group of colleagues – ranging from novice business analysts and developers to expert data scientists and principal engineers – across the enterprise. The role will require the ability to flex between technical engineering of the platform and hands on working knowledge creating Azure solutions and pro code AI agent applications as a Customer Zero of the platform. You will be an engineering and operations leader for the Azure-based Agent Platform, including integration of Microsoft Foundry services to enable secure, scalable, and compliant pro‑code AI agents and data applications. You will design and build a reliable, transparent, interoperable and sustainable enterprise-grade platform with security, governance, cost management, and lifecycle in mind; guide the roadmap; and mentor engineers while collaborating with architecture, security, and product teams to deliver a best‑in‑class developer experience. This will include using Infrastructure-as-Code (Terraform) to provision cloud resources in a consistent, repeatable way, ensure environments are highly available and easily reproducible while ensuring tracing, monitoring, and observability of agents. You will also integrate Azure’s latest capabilities (including Azure Microsoft Foundry for Agentic AI applications) into the platform, helping the organization leverage Agentic AI in business solutions. You may have a software development, systems engineering, or DevOps background, or you might have started your career in cloud platform engineering with modern infrastructure automation practices and have a passion for building robust cloud platforms that empower teams to move faster. You will have the ability build trusted partnerships with technology vendors, support resources, delivery partners, Pfizer stakeholders, and apply emerging and traditional technologies for analytics improvements in support of the Agent Platform strategy.

Requirements

Bachelor’s degree with at four years of relevant experience; OR Master’s degree with two years of relevant experience; OR Associate's degree with seven years of relevant experience; OR Ph.D. with 0+ years of experience; OR 9 years of relevant experience with a high school diploma or equivalent
3+ years in engineering/technical roles operating complex, rapidly evolving platforms/products.
Demonstrated hands‑on expertise with Microsoft Azure services and architecture: compute (VMs, AKS), storage (Blob/SQL), networking (VNet, NSGs), identity (Service Principals/RBAC), APIs (Azure API Management) web interfaces, agentic AI (Foundry/Agent 365).
Strong Terraform (or equivalent IaC) and CI/CD experience (Azure DevOps/GitHub Actions).
Proven ability to implement cloud security best practices and compliance controls; incident resolution of high technical complexity
Proficiency in scripting/programming for automation (e.g., Bash, Python); System administration.
Grit when faced with technical issues - you don't rest until you understand what is happening and why things are not working.
Collaborate with User Success team to maintain key informational content, drive platform adoption, and champion a strong user community.
Foster an engineering culture of high performance, collaboration, and continuous improvement.
Excellent problem‑solving and communication skills; effective with technical and non‑technical audiences, including executive presentations.

Nice To Haves

Demonstrated experience with Microsoft Foundry, Agent 365, LangChain, LangGraph, MCPs, and agentic application patterns; familiarity with authentication/authorization (IAM, RBAC, Azure Policies).
Familiarity with telemetry and observability to instrument, generate, collect, and export telemetry data (metrics, logs, and traces) to help analyze agent’s performance and behavior (OpenTelemetry/Langfuse).
Background with big data & distributed systems (Hadoop, Spark, Kubernetes) and debugging networking (DNS, proxies, security groups).
Exposure to additional IaC/automation tools (ARM/Bicep, Ansible) and governance (Azure Policy).
Knowledge of data/analytics services (Azure Data Factory, Data Lake, Databricks, Snowflake, Dataiku) and platform integration patterns.
Certifications: Microsoft Certified (Azure Administrator/Solutions Architect), HashiCorp Terraform Associate.

Responsibilities

Agent Platform Solution Architecture: Lead design, engineering, security, compliance, release management, governance, financial management, roadmap, and service/operational oversight for the enterprise pro‑code AI agent platform on Azure, including Foundry integrations.
Engineer & Automate Cloud Infrastructure: Architect highly available, scalable, and reproducible Azure environments using Infrastructure as Code (Terraform); implement CI/CD pipelines for platform components and configurations.
Security & Compliance by Design: Implement and enforce robust controls across identity (RBAC), network (VNets/NSGs), data protection (encryption at rest/in transit), and policy guardrails (Azure Policy), aligned to enterprise and regulatory standards; drive regular audits and hardening.
Integrate Foundry & AI Services: Operationalize Azure AI Foundry and related AI/ML services to enable agentic applications; define patterns, SDK and CLI choices, and operational run‑books for development teams.
Reliability Engineering & Observability: Establish comprehensive monitoring, logging, tracing, alerting, SLOs/SLAs, and incident response; proactively optimize performance, availability, and cost (e.g., autoscaling, right‑sizing, reservations).
Multi‑Environment Operations: Oversee global environments and self‑service tenants; coordinate change governance, lifecycle management, and knowledge management (incident notes, KB articles, run‑books, training curricula).
Team Leadership & Mentorship: Coach and mentor engineers; foster a culture of high performance, collaboration, and continuous improvement; provide technical oversight to geographically dispersed colleagues and partners.
Stakeholder & Vendor Management: Partner with senior leaders (Digital Client Partners, Architecture, Creation Centers, Enterprise Platform & Security) to align solutions to standard patterns; manage relationships with technology suppliers, licenses, and cloud hosting agreements.

Benefits

eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program
We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

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