Manager Physician Services Support

HCA Healthcare•Henderson, NV

7d•$111,987 - $186,285

About The Position

The Manager of Physician Services Support is a manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division's physician support teams with HCA's ITG and/or PSG strategies and facility needs, assists in operationalizing strategies, and participates and in the development of guidelines, procedures, and standards for initiatives impacting physicians. Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support teams, and coordinating consistent support of physicians and their staff. This individual also assists in resolving issues regarding clinical applications, coordinates provider/staff access management, coordinates division-wide testing and implementation of software releases and assists in developing strategies for training and tools for clinical applications across the division. They champion standardization, automation, utilization, optimization and use of best practices in clinical applications. The Manager of Physician Services Support requires subject matter knowledge of technologies utilized by physicians and their staff and their impact to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrixed reporting environment. Strong written, verbal, and presentation skills are required. SUPERVISES (varies by division): Consulting Provider Solutions Specialist, Sr Provider Solutions Specialist, Provider Solutions Specialist II, Provider Solutions Specialist, Assoc Provider Solutions Specialist

Requirements

Bachelor's degree preferred or equivalent work experience
5 or more years of experience in physician support
Experience in large, complex organization or corporate structured environment
Experience in team leadership and direct supervision
Experience creating and leading communications with direct reports, senior leaders, business partners, and vendors to ensure collaboration, efficiency, and service excellence

Responsibilities

Develop, lead, and foster relationships with physicians, hospital leadership, business operations colleagues and practices, internal teams, vendors, and referring hospital leadership. This includes in-person and virtual touchpoints.
Utilizes strong communication and management skills to manage technical and business relationships in a matrixed application support environment that includes non-IT organizations.
Drive operational activities and processes for physician support teams that align with corporate and division strategies
Proactively investigate physician, hospital, and practice needs and work to successfully implement solutions, including EHR implementations and support.
Organizes, plans, allocates resources, and monitors work to meet IT and business operations goals
Provide support and consultation for various IT and clinical applications, such as EHRs, HIE integrations, interfaces, mobile applications, websites, etc.
Identify technology solutions to solve requests and needs, including defined and ongoing support models
Works with enterprise subject matter experts and support resources (including the Service Desk) in trending and managing resolution of application incidents and requests.
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the team and across organizational boundaries.
Assist in the operations of GME, Physician, and/or Staff IT solution trainings with support teams
Partners with the Director, external vendors, and internal development teams to provide solutions and support options to physicians and hospitals
Assists the Director in the development of the budget and develops project cost estimates for division and/or facilities
Manages internal service level agreements (SLAs) and ensures service level agreements with vendors are met
Proactively manages vendor support and maintenance agreements and renewals as assigned.
Assists the director and/or leads development and presentation of business cases for new solutions as assigned.
Manages and participates in proactive facility rounding to ensure support needs are identified and addressed, interactions documented, and issues escalated as appropriate.
Maintains a management role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
Coordinates the sharing of best practices, policies and procedures related to physician support
Responsible for personnel management, performance reviews, competency development, and coaching of staff
Promotes system security and patient confidentiality and helps ensure compliance
Participates in special projects as needed and performs other duties as assigned
Practices and adheres to the Code of Conduct and Mission and Value Statements

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.