Manager Physician Practice - Concierge

Jupiter Medical Center•Lexington, MA

About The Position

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). The Physician Manages the daily operations of the physician’s practices. This role assures prompt and efficient flow of patient throughput, coordinating all resources while ensuring safe/competent practice. Manages the physician schedules, vacation time/ PDO time. Manages quality assurance and monitors overall quality of daily operations. Maintains accurate record keeping of support staff to ensure all competencies are fulfilled. Seeks to improve team member morale and development. Communicates efficiently with all team members to include updates, process changes. Responsible for team member evaluations, payroll, and provider bonus requests to Director of Non Oncology Business Operations. Mentors and oversees Coordinators/Leads to execute daily tasks. Seeks to improve customer satisfaction scores and team member goals. Participates in the business development and marketing plans to grow the business. Maintains all productivity standards and cost control measures. Facilitates and helps to organize community events with the sales and marketing team. Collaborates with the Director of Non Oncology Business Operations and sales team to achieve service, outcome and cost for the practices. Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations. Ensures that information disseminated to staff is monitored for effectiveness and changed as needed. Understands and enforces hospital and personnel policies and procedures. Serve on hospital and Patient Care Services committees, teams, and work groups as requested. Performs other duties as assigned.

Requirements

Associate's Degree
Three to Five years of experience in Physician Practice management with a strong business background preferred.
BLS certification through the American Heart Association for Healthcare Providers.
Must have excellent customer service skills
Understanding of physician practice environment
Excellent communication skills both verbally and in writing
Ability to work in a fast-paced environment
Knowledge of computer systems and applications to include but not limited to Microsoft Office and eClinical Works

Nice To Haves

Bachelors’ Degree in Healthcare Administration preferred

Responsibilities

Manages the daily operations of the physician’s practices.
Assures prompt and efficient flow of patient throughput, coordinating all resources while ensuring safe/competent practice.
Manages the physician schedules, vacation time/ PDO time.
Manages quality assurance and monitors overall quality of daily operations.
Maintains accurate record keeping of support staff to ensure all competencies are fulfilled.
Seeks to improve team member morale and development.
Communicates efficiently with all team members to include updates, process changes.
Responsible for team member evaluations, payroll, and provider bonus requests to Director of Non Oncology Business Operations.
Mentors and oversees Coordinators/Leads to execute daily tasks.
Seeks to improve customer satisfaction scores and team member goals.
Participates in the business development and marketing plans to grow the business.
Maintains all productivity standards and cost control measures.
Facilitates and helps to organize community events with the sales and marketing team.
Collaborates with the Director of Non Oncology Business Operations and sales team to achieve service, outcome and cost for the practices.
Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
Understands and enforces hospital and personnel policies and procedures.
Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
Performs other duties as assigned.