Manager, Photo Operations

Holland America Line Careers•Miami, FL

37d•Hybrid

About The Position

We're looking for an experienced Manager, Photo Operations to fill this critical role based in our Miami office. You'll be responsible for leading strategic and operational initiatives that enhance guest experience and drive revenue across shipboard and shoreside photo environments. This role involves strategic management and oversight of pre-cruise sales programs, retail product development, inventory forecasting, procurement logistics, and reporting enhancements. You'll work closely with the Director of Onboard Revenue - Photo, senior leaders and the Executive Leadership Team (ELT), as well as cross-functional teams in analytics, human resources, procurement, and shipboard operations to ensure alignment and execution of business priorities. The incumbent will be the primary conduit between the corporate photo department and the onboard teams and will be a true subject matter expert in all areas of the onboard photography business. This role will also have significant involvement in driving product and service innovations and technology to keep pace with guest expectations and the overall photography marketplace. It also supports crew planning and training for approximately 60 shipboard photo team members, ensuring optimal staffing, performance, and alignment across the fleet. The responsibilities of this role have direct impact in onboard operations primarily in the Photo Department but also across associated departments in Onboard Revenue and Hotel Operations on all Holland America Line and Seabourn ships. Additionally, there is significant daily interaction with multiple departments in the corporate/shoreside operation, such as Marine, Technical, Procurement, Finance, Staffing, Learning and Development, Talent Acquisition etc. as well as frequent involvement with various third party vendors and contractors.

Requirements

Bachelor's degree in business, hospitality, retail management, or a related field, or equivalent professional experience.
Minimum of 8 years of experience in retail operations within the hospitality or cruise industry, with demonstrated success in revenue generation and guest-facing program development.
7+ years' experience in Cruise Line Management roles with emphasis on Photo or Onboard Revenue.
Advanced proficiency in Microsoft Excel, with strong working knowledge of PowerPoint and Word.
Excellent written and verbal communication skills suitable for cross-functional collaboration and leadership reporting.
Ability to travel domestically and internationally to support shipboard operations and vendor coordination.
Proven track record of managing revenue generating businesses.
Proven ability to lead cross-functional teams and manage complex projects independently across both shoreside and shipboard environments.
Hands-on experience managing inventory strategy and procurement logistics, including vendor relationships and global supply chain coordination.
Background in developing and executing product lifecycle strategies, including forecasting, pricing, merchandising, and distressed inventory management.
Experience in operational planning and developing Standard Operating Procedures to support consistency and efficiency across distributed teams.
Strong analytical and problem-solving skills, with a track record of using data to inform decisions and drive performance improvements.
Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail.
Skilled in stakeholder engagement and team leadership, with experience managing seasonal or rotational staff and aligning talent with business performance.
Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).