Manager, Philanthropy-Recurring Giving

World Food Program USA • DC

101d • $80,000 - $85,000

About The Position

The Manager, Philanthropy will join World Food Program USA's Individual Philanthropy team, within the Development division, helping to increase financial support of the United Nations World Food Programme (WFP), one of the world's largest humanitarian organizations addressing global hunger. Since 2020, World Food Program USA has experienced significant growth, especially within its individual donor programs. Propelling this growth has been a combination of the COVID-19 pandemic, winning the Nobel Peace Prize, significant media attention of the work of the U.N. World Food Programme, and investments World Food Program USA has made in the acquisition of new donors via direct mail and paid media. The Direct Response team at World Food Program USA is responsible for acquiring, soliciting, stewarding and growing core ($5 - $999.99), mid-level ($1,000 - $9,999.99), major ($10,000+) and monthly donors via direct mail, email, telemarketing, SMS, MMS, P2P, paid media and Face2Face. The Manager, Philanthropy will be an integral member of the Direct Response team and will report directly to the Senior Director, Direct Response. As a member of the Development team, this individual works closely with staff across all World Food Program USA departments, including operations and marketing and communications. Additionally, this position will work with vendor partners. A strategic goal of World Food Program USA is to grow its recurring donor program (ZeroHunger Heroes) to increase sustainable revenue in support of its mission to end hunger. The Manager, Philanthropy, will grow and maintain our ZeroHunger Hero community as well as deliver an effective retention, win-back and upgrade strategy to inform and increase current recurring support. This position will be a critical driver of the strategy across channels and departments.

Requirements

• Bachelor’s degree and 4+ years of relevant experience required.
• Experience working with a CRM and a donation platform, including basic report generation.
• Strong understanding of direct marketing in both online & offline channels.
• Excellent attention to detail and strong organizational and time management skills.
• Ability to juggle multiple projects at once and respond to changing priorities.
• Strong interpersonal and presentation skills.
• Excellent writing skills and ability to compose compelling storytelling/messages.

Nice To Haves

• Experience with Salesforce and Fundraise Up is a plus.
• Knowledge of donor psychology.
• Understanding the motivations and expectations of recurring donors is a plus.
• Proficient with Microsoft Office Suite, Excel Spreadsheet, Outlook and databases.
• Willingness to create systems and processes that make work easier and more efficient.

Responsibilities

• Execute and improve the strategic plan for the cultivation, solicitation, stewardship and win-back strategies for all recurring giving campaigns.
• Collaborate with internal team and external vendor partners to ensure successful execution of recurring giving campaigns and appeals.
• Track, review, and report on recurring giving performance and KPIs, identifying opportunities to enhance outcomes.
• Manage and improve the onboarding experience for new recurring donors.
• Identify gaps and opportunities to recruit new recurring donors, upgrade current recurring donors and re-engage lapsed recurring donors.
• Stay up to date on emerging and future recurring giving trends and competitive campaigns.
• Review, edit and draft communications and materials for recurring donors.
• Utilize Salesforce and Fundraise Up to manage and update donor data.
• Review and respond to comments and concerns from recurring donors.
• Partner with the Donor Care team to develop messaging for positive donor experience.
• Manage a small portfolio of donors.
• Collaborate with Data Analytics and CRM teams to ensure accurate donor data.
• Manage budget forecasting, performance and reporting for recurring donors.
• Participate in peer networking groups focused on sustainer programs.
• Other duties as assigned.

Benefits

• Full Time position
• Salary Range: $80,000.00 - $85,000.00

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees