Manager, Pharmacy Pickup Innovation

CVS Health • Woonsocket, RI

8d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Pharmacy Pickup Innovation drives strategic innovation across pharmacy pickup point-of-sale (POS) workflows and tools to deliver best-in-class experiences for patients, customers, and Pharmacy colleagues. The role owns end-to-end solution delivery from design reviews and requirements through pilots, deployment, adoption feedback loops, and ongoing monitoring, while managing the POS platform that enables enterprise pharmacy pickup offerings and services. The role also leads intake, prioritization, and implementation of compliance, regulatory, and growth offers at pickup, including oversight of connected operational processes and vendor partnerships.

Requirements

• 3+ years of experience in a retail pharmacy setting
• Ability to travel up to 25%, including occasional multi-day trips to various locations (air travel included)
• Strong interpersonal and communication skills with a proven ability to influence, collaborate, and build relationships with team members and key stakeholders
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). Comfort working in a hybrid environment, effectively balancing remote and in-office work while maintaining high levels of productivity and communication

Nice To Haves

• 5+ years of experience working in a retail pharmacy setting
• Ability to think strategically and develop long-term plans that align with the organization's goals and objectives
• Proficiency or experience using analytics tools such as SQL for data analysis and reporting
• PharmD

Responsibilities

• Drive cross-functional delivery plans that reduce risk, accelerate adoption, and improve pharmacy pickup experiences at scale, using data and field feedback to prioritize high-value work and monitor key pickup processes and performance
• Develop and maintain a long-term roadmap for pharmacy pickup tools, workflows, and policies, owning execution across products and processes with clear timelines, dependencies, and success measures
• Translate business needs into clear requirements and release plans, partnering with Operations, Technology, and Compliance to ensure solutions are ready for scale and deliver sustained, measurable improvement post-rollout
• Continuously improve pickup workflows by learning from pilots, field feedback, and post-deployment insights, seeking input from Pharmacy colleagues and partners, and applying a growth mindset to balance compliance, growth, and operational efficiency
• Demonstrate resilience and adaptability while scaling high-impact pickup innovations across the enterprise, ensuring messaging, processes, and tools support a consistent, streamlined experience for patients and Pharmacy teams

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees