Manager, Pharmacy Operations

Chewy•Ocala, FL

9h•Onsite

About The Position

Chewy is currently sourcing for a Manager, Pharmacy Operations at their Ocala, FL pharmacy fulfillment center. In this role, the Manager will support a team of professionals committed to providing outstanding care and wellness services for pet parents and their pets. This individual will be an integral leader of the pharmacy team and a partner in the overall Chewy eCommerce fulfillment network. Success will be driven by the ability to lead and foster a culture of continuous improvement, quality, and incredible customer service. Chewy's mission is to be the most trusted and convenient destination for pet parents and partners, everywhere, guided by their 10 Operating Principles: Customers First, Deliver Results, Earn Trust, Accelerate Time, Act as an Owner, Debate Openly; Commit Fully, Build High-Performing Teams, Keep it Simple, Think Big.

Requirements

Current Florida pharmacist license
Willing to gain any additional license, as required
Strong customer service and attention to detail
Ability to manage a team in a fast paced, high-volume environment
Ability to work a variety of schedules including evenings, holidays, and weekends
Have in-depth understanding of Staff Pharmacist job duties

Responsibilities

Partner with the Pharmacist In Charge in overseeing and directing a team of pharmacists, pharmacy technicians, and interns
Lead and develop a team of Pharmacist Area Managers
Uphold operational standards including performance metrics, safety, and compliance
Perform all related duties and assignments as required for an ecommerce pharmacy
Focus on customer satisfaction, ensure Chewy provides superior service using standard methodologies and prompt engagement
Perform personnel management including but not limited to performance management, training and coaching
Manage daily workflow and adjust work force based on review of workload
Review and approve pharmacist time off requests
Review pharmacist attendance daily and complete appropriate coding on timecards
Work closely with new hires to help train and onboard, as needed
Review workflow in all areas of pharmacy and address quality improvement opportunities with work force as well as leadership
Review weekly labor forecast and proactively ensure that staffing levels are adequate; schedule VOT or VTO as needed to properly cover business while also controlling cost
Develop daily/weekly reports regarding the status of business and disseminate that information to the necessary parties
Partner with PIC to drive continuous improvement efforts and lead implementation across shifts