Manager, Pharmacy Data Entry Operations

Knipper HEALTH

About The Position

The Manager, Pharmacy Data Entry Operations, is responsible for the strategic and operational oversight of the Eagle and KRx Data Entry teams. This position plays a vital role in unifying and harmonizing both teams, ensuring alignment in processes, culture, and performance expectations. The Manager fosters team connection and cohesion, drives retention efforts, and promotes a collaborative, consistent work environment that encourages knowledge sharing and departmental synergy. Reporting to the Associate Director, CPS, the Manager leads efforts to streamline workflows, enhance contributor engagement, and optimize prescription data entry services. This position requires a leader with strong operational oversight and interpersonal skills, capable of maintaining high morale while achieving critical business outcomes.

Requirements

Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
Minimum five (5) years of progressive experience in pharmacy operations, preferably within a mail order, PBM, or specialty pharmacy setting.
Minimum three (3) years of leadership experience in a regulated, high-volume healthcare or pharmacy environment
Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
Experience with HIPAA, PDMA, cGMP adverse events
Experience with insurance procedures, drug reimbursement issues, and claim adjudication process
Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
Ability to read, write, speak, and understand the English language

Nice To Haves

Registered and licensed pharmacy technician by the Indiana Board of Pharmacy in good standing
Nationally certified through the PTCB or another approved certifying agency
Bi-lingual, English and Spanish
Project management experience
Customer service evaluation and satisfaction experience

Responsibilities

Oversee day-to-day operations of the Eagle and KRx Data Entry teams, ensuring service levels, accuracy, and turnaround times are consistently met or exceeded.
Develop and implement aligned workflows and performance standards across both teams to create operational consistency and efficiency.
Identify opportunities to streamline processes, reduce duplication, and improve scalability across both data entry operations.
Collaborate with internal stakeholders to support launches, integrations, and ongoing optimization of pharmacy programs.
Leverage cross-departmental insights to strengthen data entry processes and improve overall pharmacy service delivery.
Serve as a central connector between the Eagle and KRx teams, actively working to build relationships, create shared goals, and celebrate joint achievements.
Champion team morale, contributor engagement, and retention efforts through inclusive leadership and transparent communication.
Foster a collaborative team culture that promotes mutual respect, shared learning, and consistent standards.
Encourage cross-training, peer learning, and exposure to team-specific strengths to develop well-rounded contributors.
Lead and support a team of supervisors, and team leads through performance coaching, training, and development.
Oversee onboarding, training, and competency development for all data entry staff; ensure contributors are fully equipped to perform in their roles.
Address performance trends through data, observation, and regular feedback conversations; provide ongoing support to drive growth and accountability.
Set clear goals and expectations, aligning team efforts with broader department and company objectives.
Maintain adherence to federal and state regulations, including HIPAA and Board of Pharmacy guidelines.
Ensure policies, procedures, and standard operating procedures (SOPs) are followed consistently across both teams.
Conduct regular audits to evaluate quality, accuracy, and compliance; implement improvements as needed to address gaps.
Monitor Key Performance Indicators (KPIs) to track individual and team performance.
Use performance data and trends to identify operational gaps, improve accuracy, and reduce turnaround time.
Prepare and deliver regular reports, highlighting successes, challenges, and opportunities for optimization.
Serve as a liaison between the data entry teams and internal/external stakeholders to ensure smooth communication and alignment.
Maintain a proactive feedback loop with contributors, ensuring they are informed, supported, and aligned with departmental initiatives.
Translate strategic priorities into actionable plans for the team and ensure consistent follow-through.