Manager, Performance Services, Internal Development

Insperity • Dallas, TX

19h

About The Position

This position is responsible for overseeing the design, delivery and sustainability of internal onboarding and continuous development programs for Service Operations. This position drives the selection, development and management of team members to provide an exceptional client experience. Works closely with internal partners to deliver relevant technical, behavioral and process expectations are incorporated into programs.

Requirements

• Bachelor’s Degree in Business, Organizational Development, Training & Development, Human Resources, Industrial Psychology, or equivalent work experience is required.
• Seven to ten years of prior client management experience, business consulting, or people management experience is required.
• Demonstrated ability to lead teams, motivate employees, and create a positive working culture in both face to face and remote national team settings.
• Ability to quickly learn and speak to technical workflows, software functionality and identify learner requirements
• Strong customer service skills and experience within a team environment.
• Strong analytical problem-solving skills to make decisions quickly and effectively while also handling multiple complex projects from conception to completion.
• Demonstrated ability to start with a conceptual idea or vision and develop systems, processes and plans that are executable, realistic, and results oriented.
• Proficiency in various HCM and service delivery platforms.
• Skilled at mentoring and coaching direct reports, manages team resources (headcount and monetary expenses) to budget and identify staffing needs.
• Ability to work independently, be self-motivated and act as a team player.
• Excellent verbal and written communication skills required.

Nice To Haves

• Master’s Degree is preferred.
• Organizational Development, Performance Improvement or Training Certifications are preferred.
• Certified Performance Technologist (CPT), Project Management Professional (PMP) SPHR, or Human Capital Strategist (HCS) certification(s) preferred.

Responsibilities

• Attracts, evaluates, and selects internal and external talent to create the best match between individuals and work requirements, ensuring that people with the right skills and motivations are on the team to meet business and learner needs.
• Develops, coaches, trains, leads and retains team members to maximize individual and team performance, and drives accurate, timely client-focused solutions.
• Actively delegates projects, tasks and accountabilities to team members to ensure efficient execution of solutions.
• Analyzes and applies internal performance, solution-specific and external data to generate innovative ideas to stay current with industry trends to increase client impact and support retention.
• Develops and maintains highly functional and collaborative relationships with leadership to promote trust, unity, empowerment and productivity.
• Develops and implements measurement standards to evaluate the effectiveness of programs and services using financial, employee productivity or other performance metrics to ensure consistency and high standards of excellence.
• Delegates tasks and accountabilities to team members to ensure efficient execution of solutions.
• Works collaboratively with critical Service Operations leaders and stakeholders to create internal workflows and controls to ensure programs have expected impact on employee function and business performance.
• Plans and directs internal and external projects based on prioritized tasks, available resources, work schedules, and project milestones.
• Manages time, budget, and resources to meet Performance Services and Service Operations objectives.
• Participates in communication and consultation with leader peers to leverage expertise and balance workloads to deliver internal service in an agile resourcing model.

Benefits

• Flexibility: Over 80% of Insperity’s jobs have flexibility.
• Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager