Manager, People Operations, NA (Leave of Absence) - Hybrid Flex

Tapestry • North Bergen, NJ

115d • $90,000 - $105,000

About The Position

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. Reporting to the Sr. Director of People Operations North America and EMEAI, this role will be responsible for ‘end to end’ Leave of Absence HR Shared service delivery across North America including service performance, compliance, and continuous improvement. Collaborate with peers, partners, and other key executive stakeholders to develop and execute the transformation of our LOA HR services while promoting a positive employee experience. Manage vendor relationship with our leave of absence service providers in US and Canada.

Requirements

• Expert knowledge of FMLA, ADA, and state/local leave laws and practices.
• Strong written and oral communication skills; an ability to draft policies/procedures, and clearly and effectively communicate with different audiences.
• A demonstrated ability to be resourceful, with exceptional problem solving and decision-making skills with a strong focus on process improvement and innovation.
• Experience utilizing process improvement methodologies to streamline/design processes in an agile manner using agile methodology, is a plus.
• Experience working effectively with cross-functional departments (Payroll, HRIS/HRTS, Benefits, HR Service Center).
• A demonstrated ability to bridge gaps between internal departments to solve issues and implement improvements, with a collaborative approach to relationship management.
• Project management skills.
• Experience monitoring vendor or other third-party performance.
• Ability to maintain highly confidential information.
• Results oriented with the ability to understand and balance other business considerations.
• Excellent analytical and research skills with an acute attention to detail and accuracy.
• Knowledge of Microsoft Office suite.

Nice To Haves

• Bachelor’s Degree or equivalent work experience in HR.
• 3-5 years relevant work experience in Leave management in US; Canada leave management experience is a plus.
• Experience in a multi-brand, multi-state organization; experience in a retail organization is a plus.
• HR shared service model experience is a plus.
• Case management system experience is a plus.

Responsibilities

• Ensure the organization is compliant with federal, state/provincial, and local leave requirements in the United States and Canada; stay up to date on evolving legislation and recommend, communicate, and implement changes when necessary.
• Manage the leave vendor relationship, including monitoring vendor performance.
• Work in partnership with leave vendor to perform ongoing compliance checks, ensuring all policies and procedures are being implemented appropriately.
• Oversee and monitor leave administration processes and tasks handled by the HR Service Center and leave administration vendor.
• Continuous improvement of the LOA process and employee experience, identify inefficiencies and opportunities, develop solutions and drive implementation with vendors.
• Monitor and analyze trends related to employee inquiries and feedback; improve processes and develop innovative, alternative solutions to deliver a frictionless employee leave experience.
• Create and maintain clear, comprehensive, and effective leave resources for employees and managers, which includes owning and driving statutory leave policies where applicable in partnership with Benefits and Legal team.
• Serve as Subject Matter Expert for HR initiatives that may involve an employee leave of absence component.
• Partner with Benefits team on legislative or company sponsored leaves to ensure smooth implementation across our HR Services vendor, LOA vendors, HR Partners and employees.
• Serve as mentor and subject matter expert in the areas of leaves and accommodations for other HR team members and peers.
• Serve as a point of contact for escalated and/or complex employee leave issues in order to provide optimal employee experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree