MDVIP LLC-posted 3 months ago
Full-time • Manager
Boca Raton, FL
251-500 employees

The Manager, PCC Sales, manages and develops business relationships with MDVIP affiliated physicians and prospects through assigned inbound and outbound telephone sales Campaigns and reports to the Director of Patient Sales Call Center. The Manager manages established transition and community joiner initiatives in coordination with other teams, develops new sales strategies to personalize efforts and maximize sales results. They oversee Sales Supervisors and Representatives, directly and/or indirectly, are responsible for executing campaign strategies, providing quality service, and the achievement of production metrics. They ensure the team is properly trained and demonstrates a thorough understanding of MDVIPs sales and service techniques and ensures staff receive effective and timely feedback to continue to maximize performance.

  • Effectively manages and develops campaign strategies to achieve desired sales outcomes.
  • Manages supervisory and direct staff. Designs and implement sales and service training as required.
  • Ensures new hires are effectively trained and integrated into the organization for effective engagement.
  • Collaborates with interview team to identify and select top candidates for hire.
  • Team goals are achieved.
  • Assists in the selection process for new hires and ensures effective training resources are provided.
  • In collaboration with the Patient Contact Leadership team, maintains staffing levels for maximum productivity and quality.
  • Accounts for attendance of staff and documents all HR requirements.
  • Implements policies, procedures, and programs for training, goal setting, and developing standards and benchmarks to evaluate staff performance and increase employee satisfaction.
  • Coaches and develops supervisors on managing operational issues, as well as providing effective coaching and timely feedback to team members.
  • Provides sales and overall operational support to Patient Contact Center as scheduled as the Manager on Duty (MOD).
  • Develops continuous process improvements for call handling to increase productivity, quality, and profitability.
  • Monitors individual and team metrics; identifies performance gaps and implements corrective strategies to drive results.
  • Maintains focus on sales targets and KPIs, driving the team to consistently achieve or exceed performance benchmarks.
  • Five (5) years of professional experience.
  • Three (3) years of supervisory experience.
  • Three (3) years managing in/outbound call center sales teams.
  • Three (3) years of customer service and sales experience within a membership organization or similar leadership experience within a call center.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Bachelor’s degree.
  • Five (5) years in a sales leadership role, preferably in a call center or tele sales environment with demonstrated success in managing performance and driving results.
  • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
  • Comprehensive benefits: health, dental, vision insurance, and retirement plans.
  • Professional development: access to ongoing training and leadership development programs.
  • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
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