Manager, Patient Support

Coloplast • Minneapolis, MN

394d

About The Position

The Manager, Patient Support at Coloplast will lead patient support activities and programs specifically for Interventional Urology. This role is responsible for the strategic direction and implementation of patient support programs, including managing a contact center. The position focuses on developing new initiatives to educate prospective patients and support those who are already implanted with therapies in Interventional Urology.

Requirements

• BA/BS required, with business or marketing emphasis preferred.
• 10+ years relevant experience related to medical device, market development, contact center management, DTC marketing, program management, customer service.
• 2+ years people management experience.
• Excellent presentation skills and a professional image.
• Prior experience in medical devices, urology, OAB, or neuromodulation is highly desirable.
• Excellent influence management skills.
• Demonstrates both creative and critical thinking skills.
• Ability to travel up to 15%.

Nice To Haves

• Experience in medical devices, urology, OAB, or neuromodulation is highly desirable.

Responsibilities

• Manage in-house contact center team including performance management, scheduling, maintaining service levels, and staffing.
• Identify new opportunities in the patient journey and develop a patient support strategy to provide support and engagement opportunities.
• Create processes and optimize user experiences through patient-facing channels.
• Work cross-functionally to support initiatives that have a patient-facing element.
• Collaborate with other marketers to ensure messaging alignment, share data and campaign results, and leverage synergies across the Interventional Urology business.
• Coordinate with internal partners and external vendors to execute conversion and support programs.
• Create and report on KPIs that drive results.
• Demonstrate strong interpersonal skills related to interfacing and establishing relationships with customers and key influencers.

Benefits

• Equal Employment Opportunity (EEO) policy
• Commitment to ethical and professional standards
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees