Manager, Patient Scheduling Services (Full-time, Day Shift)

Adventist Health • Bakersfield, CA

9d

About The Position

Central to all that California has to offer, Adventist Health Bakersfield has been providing an extraordinary team of world-class physicians, top-notch medical technology, caring professionals and award-winning quality since 1910. We are comprised of a 254-bed acute care hospital and 20 primary and specialty care medical offices. As one of America's fastest growing cities, Bakersfield offers affordable housing on the West Coast, beautiful weather, high-quality education and it is just a few hours away from Yosemite and Sequoia National Parks, the Central California Coast and Southern California's great sports, theaters, concerts and amusement parks. Job Summary: Responsible for the day-to-day management and supervision of the Patient Service Coordinators and schedulers. Directs and coordinates operational interactions amongst all coordinators, schedulers and between other hospital departments. Performs scheduling duties as necessary. Participates in and supervises future system development projects. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Requirements

• Bachelor’s Degree or equivalent combination of education/related experience: Required

Nice To Haves

• Master's Degree
• Five years' related experience
• One year leadership experience

Responsibilities

• Manages referral volumes, department volumes and growth, adheres to budget and ensures patient account validation for account accuracy.
• Works with physician liaisons for growth volumes.
• Supports registration team with insurance eligibility, medical necessity and patient account collections.
• Ensures timely scheduling, referral turnaround times, call wait times and registration times.
• Handles patient, physician and interdepartmental complaints.
• Works on process improvement initiatives where needed.
• Develops and maintains employee schedules, holds department meetings/huddles and completes employee rounding.
• Promotes and maintains employee engagement, completes employee evaluations and ensures employees adhere to time and attendance policies.
• Oversees employee onboarding, training, departmental orientation and employee coaching.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager