Manager Patient Safety

HCA•Kissimmee, FL

48d

About The Position

Responsibilities include risk/CMS data management, claims management, education components of the facility's risk management program and to ensure claims and compliance with regulatory and accreditation agency risk management standards are met. Establish, coordinate and manage Patient Safety education initiatives which include, but are not limited to new employees in orientation, current employees, visitors and students doing clinical rotations in the facility in an effort to increase patient satisfaction and reduce liabilities and exposures for the facility. Collaborate with all facility leadership and work as a liaison to the appropriate committees to address complaints, grievances and concerns to identify patient satisfaction opportunities.

Requirements

(RN) Registered Nurse
Bachelors Degree

Responsibilities

Assists with development of Hospital Risk Management Program and correlate with facility Strategic plan.
Assists with a clinical risk assessments and analysis.
Assists with an annual evaluation of the effectiveness of the Risk Management Program and develops/modifies goals as indicated.
Assists with an analysis plan for data management.
Assists in analyzing incidents/occurrences and identifies patterns as evidence for decision-making and process improvement.
Analyzes, investigates and responds to Quality of Care Concerns.
Investigates incidents that could lead to professional/general liability claims; makes adjustments to patient accounts as needed and approves payment for lost items.
Collaborates with staff, physicians, patients/families and visitors where appropriate to resolve outstanding issues within the guidelines approved by facility administration.
Assists in developing policies and procedures to implement the Risk Management Program and annual risk management plan. Coordinates the tracking and trending of occurrence reports.
Assists in working closely with the Ethics and Compliance Officer and the Director Quality to ensure compliance with statutory mandates, regulatory requirements and accreditation standards of professional organizations such as the Agency for Health Care Administration, TJC.
Assists in disseminating information and research related to changes in regulatory requirements and clinical research pertinent to potential liability exposures and risk issues.
Assists with Code 15 investigations and annual reports to the State per statutory requirements.
Maintains current knowledge and education in risk management through educational materials, seminars and pertinent information and research.
Serves as a member of select committees, as assigned, critical to the effectiveness of the Risk Management and Patient Satisfaction Program.
Assists appropriate medical staff and nursing committees in the resolution of peer review, medical quality of care and nursing quality of care issues posing clinical risk exposure.
Analyzes, interprets and facilitates distribution of Patient information to Leadership. Incorporates complaints, grievances and compliments to guide daily process improvement.
Assists in the development of improvement strategies that direct the patient experience, identifies barriers to improvement and develops effective mitigation strategies.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.