Manager, Patient Financial Services
About The Position
Develops and implements key performance targets such as accuracy, productivity, and timely processing Works with Leadership to implement processes and technology as appropriate to improve efficiency, accuracy and consistency in operations. Works independently and with appropriate departments to develop standard response materials, including call center scripts and letters, with appropriate referencing Conducts on-going analyses and assessments of operational performance for continuous systems and process improvements, improved efficiency and improved customer service Continually reviews material content for customer-oriented materials to ensure accuracy Maintains expertise in Revere Medical programs and services for which inquiries will be handled by a Customer Service Team Resolves patients and provider concerns that are escalated by Patient Financial Service Representatives Management of inbound customer service call center Maintains current knowledge regarding industry best practices. Performs data analysis and develops summaries and/or recommendations on programs and projects for the service team regarding forecasting, volume and staff scheduling Maintains adequate staffing levels by recruiting, interviewing, screening and selecting applicants to meet staffing needs Ensures the training and development of staff by identifying training needs and establishing initiatives to meet departmental, organizational and personal development goals Maintains a positive work environment and structure that supports self-directed teams and optimizes the experience, skills, knowledge and capability of the team Promote communication, rewards, recognition, teamwork and administration of effective employee relation practices Services as point person for all issues related to staff complaints or concerns Initiates and communicates a variety of personnel actions including employment, termination, performance reviews and disciplinary action Leads the team of 5-8 colleagues in achieving performance targets
Requirements
- 2-3 years in health care or related industry
- 3 years of supervisory experience
- Effective verbal, interpersonal and written communication skills. Creative, flexible and self motivated
- Experience managing and developing training programs
- Ability to relate positively with customers
- Ability to train employees on all products and processes
- Strong analytical skills
- Knowledge of health care and related products, medical terminology, diagnosis, procedure coding and coordination of benefits
- Experience in managing cross-functional, self-directed teams
Responsibilities
- Develops and implements key performance targets such as accuracy, productivity, and timely processing
- Works with Leadership to implement processes and technology as appropriate to improve efficiency, accuracy and consistency in operations.
- Works independently and with appropriate departments to develop standard response materials, including call center scripts and letters, with appropriate referencing
- Conducts on-going analyses and assessments of operational performance for continuous systems and process improvements, improved efficiency and improved customer service
- Continually reviews material content for customer-oriented materials to ensure accuracy
- Maintains expertise in Revere Medical programs and services for which inquiries will be handled by a Customer Service Team
- Resolves patients and provider concerns that are escalated by Patient Financial Service Representatives
- Management of inbound customer service call center
- Maintains current knowledge regarding industry best practices.
- Performs data analysis and develops summaries and/or recommendations on programs and projects for the service team regarding forecasting, volume and staff scheduling
- Maintains adequate staffing levels by recruiting, interviewing, screening and selecting applicants to meet staffing needs
- Ensures the training and development of staff by identifying training needs and establishing initiatives to meet departmental, organizational and personal development goals
- Maintains a positive work environment and structure that supports self-directed teams and optimizes the experience, skills, knowledge and capability of the team
- Promote communication, rewards, recognition, teamwork and administration of effective employee relation practices
- Services as point person for all issues related to staff complaints or concerns
- Initiates and communicates a variety of personnel actions including employment, termination, performance reviews and disciplinary action
- Leads the team of 5-8 colleagues in achieving performance targets
Benefits
- Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve.
- We’re committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
