Manager, Patient Financial Services

ThedaCare • Neenah, WI

216d

About The Position

The Manager, Patient Financial Services provides administrative and operational management of revenue cycle functions. Works with internal and external customers to ensure efficient and effective management of the revenue cycle processes and accounts receivable. Manages the daily operations including all administrative and patient financial activities to ensure high quality health care financial services that comply with billing and coding requirements. Works cooperatively with team members to generate optimal revenue for ThedaCare. Develops department initiatives that focus on employee engagement, process improvement, patient satisfaction, and workplace safety. Serves as a resource and facilitates collaboration between team members and other healthcare disciplines throughout ThedaCare and within the healthcare community.

Requirements

• Bachelor's degree in healthcare, financial management, accounting, business administration, or related field.
• Five years of progressive responsibility in a healthcare setting.
• Three years of leadership experience to include leading teams and/or projects.

Responsibilities

• Effectively manages team members in a manner consistent with ThedaCare policies and values.
• Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.
• Is accountable for daily activities and work processes that result in quality outcomes.
• Oversees and ensures accuracy of time and attendance and payroll practices.
• Is accountable for day-to-day operations of the department through implementation of strategy, policy, and action plans.
• Establishes department standards consistent with the healthcare industry.
• Manages department systems to ensure accuracy of information including coordination with other departments.
• Manages accounts receivable to ensure accurate balances, timely billing, and collections.
• Maintains compliance with government and regulatory agency requirements.
• Develops performance expectations, and coaches, evaluates, and motivates team members.
• Investigates complaints and performance concerns.
• Is accountable for department hiring and performance management, payroll, and payroll practices.
• Leads or implements ThedaCare initiatives, process improvements, and regulatory or policy changes.
• Plans, directs, and coordinates the operations and fiscal health of the department to reduce costs and improve service.
• Deploys business plan within areas of responsibility.
• Advises, consults, and serves as a member of the leadership team in the development and execution of short-term and long-range plans and budgets.
• Ensures team members are in compliance with ThedaCare and department policies, regulatory requirements, and laws.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support.
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree