Manager, Patient Experience Marketing, Multiple Myeloma & PAN-Oncology – Horsham, PA

Johnson & Johnson•Horsham, PA

20d

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. We are searching for the best talent for a Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology in Horsham, PA. The Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology is responsible for supporting the end-to-end patient experience for patients starting on Oncology therapies. This role also includes driving project management with conferences, field training and execution of on driving awareness for J&J withMe. You will be a member of the Oncology Px Strategy team, working closely with the patient solutions teams - including field-based access and affordability solutions, patient access and affordability solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work across the brand marketing, access marketing, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives. Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Requirements

5 years of experience leading and executing the coordination of highly complex programs and/or projects is required.
Bachelor's degree required.
Strong verbal and written communication, analytical/problem solving, negotiation, and interpersonal skills.
Proven teamwork skills in a cross-functional environment; ability to motivate and empower team members, set and manage expectations.
Flexibility. Can dynamically adjust priorities due to changing circumstances.
An agile learner who is comfortable operating in complex environments.
Travel. This position is based in Horsham, PA and requires up to 15% domestic travel.

Nice To Haves

Brand Positioning Strategy
Collaborative Selling
Commercial Awareness
Content Marketing
Cross-Functional Collaboration
Customer Intelligence
Data Analysis
Developing Others
Digital Marketing Platforms
Execution Focus
Financial Analysis
Inclusive Leadership
Innovation
Leadership
Marketing Campaign Management
Operations Management
Performance Measurement
Resource Planning
Sales Promotions
Succession Planning
Team Management

Responsibilities

Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology works in service to our patients, as an advocate for their needs.
Primary point-of-contact for the PECS Px Strategy team in supporting the DARZALEX® brand. This includes leading the PECS Oncology team’s support of current and new indications.
Partner with PECS PCCS team on strategy and execution of hub access support services and patient cost and affordability solutions.
Monitoring/tracking program performance and identifying opportunities to drive program experience improvements.
Collaborate with Brand Market Access teams and PECS Franchise Reimbursement Managers (FRM) to shape strategy and pull-through FRM team support that aligns with the Brand team’s market access objectives and strategies, to help patients start therapy.
Support the Px Strategy team with the ongoing launch of the Patient Service Center and Access Therapy Center, with emphasis on supporting the DARZALEX withMe program elements and the Brand team’s pull-through across relevant Brand promotional collateral.
For PAN-Oncology, driving awareness for the J&J withMe program will be essential by driving NPP Media execution, conference coordination, and collaboration with the PS&E team as the APP, OCE, and KAM lead from PECS PX Oncology.
Orchestrate highly complex projects as demonstrated through the coordination, prioritization and facilitation of concurrent workstreams and demands in large, diverse, cross-functional teams.
Develop project schedules which clearly articulate critical path activities and flag areas of risk to the project.
Develop and set interim goals and milestones: Identify and track key activities that are pivotal for the success of interdependent workstreams.
Lead core team meetings, including identifying key action items and follow-ups while ensuring partners are focused on their respective deliverables through project governance.
Partner with medical, legal and regulatory team on planning, prioritization and organization of all deliverables that require review.
Help develop compelling and relevant communications to drive awareness and understanding towards Oncology patient engagement programs
Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions; Own patient and program insight generation
Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
Inform requirements for Px solutions, with a focus on seamless and coordinated support across solution types
Copy approval process
Support the planning efforts for communications (targeting, messaging, creative, channels) and training in support of Px programs - influencing indirectly through brand patient and professional marketing teams
Support performance reporting and insight generation using PECS dashboards, research and analytics resources in partnership with PECS CIS partners
Help lead training initiatives to ensure strong delivery of patient experience initiatives
Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs
Support a culture of learning, smart risk-taking and experimentation
Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements