Manager, Patient Attendant Services
About The Position
Join our team as a Manager in Patient Experience! This Manager of Patient Attendant Services will oversee a team of approximately 70 frontline staff who are the first interaction patients and guests have when entering Emplify Health facilities. Those staff are responsible for warm welcomes and friendly farewells - greeting and guiding patients and visitors, assisting in wayfinding, and being an overall resource in lobby areas. This Manager also oversees staff serving in clinical areas supporting staff and patients for non-clinical care experience needs. Ideal candidates will have strong communication skills, a positive attitude of hospitality, experience in customer service and will have led teams. What You'll Do: Organizational Strategy and Implementation - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff. Fiscal Management - Effectively using established processes to ensure accountability for effective operations and resource management. Human Resource Management - Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff. Excellence in Service and Clinical Quality - Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service. Organizational Leadership - Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.
Requirements
- Bachelor’s degree in healthcare or business related field
- 3-4 years of supervisory/management experience in service, patient experience, or customer experience related field/team
- Strong analytical, organizational, and leadership skills
- Teamwork: Ability to foster positive working relationships and promote collaborative practice.
- Adaptability: Proven ability to manage multiple projects and adapt to changing priorities.
Responsibilities
- Role models the highest level of service and experience standards with the Patient Attendant Services team, other Emplify departments, and all patients, visitors and other customers.
- Actively promotes and advocates for a culture where teams provide exceptional, compassionate service to every individual who enters our doors.
- Develops and leads supervisor(s) and patient attendants in clinical and non-clinical inpatient, ambulatory, entrance and lobby spaces in La Crosse and Onalaska.
- Responsible for meeting regulatory standards, complying with corporate policy and procedures for managing personnel, resources, supplies, and equipment in the department, and for promoting collaboration with patients, care partners, visitors and other customers
- Serves as the administrative liaison and partner for Towne Park which provides valet and indoor shuttle services for patients and visitors on La Crosse campus.
Benefits
- Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.
- Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.
- Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
