Healing Environment

Children's Nebraska•Omaha, NE

About The Position

The manager provides leadership and management for Child Life, Healing Arts, Teacher/School Liaison, and Spiritual Care programs and team members across Children's Nebraska. They collaborate with leadership across the departments, units, and clinics to meet strategic needs and goals of the organization. The role involves mentoring, role modeling, and guiding team members. Using a data-driven approach, the manager identifies improvement opportunities and leads performance teams according to organizational processes. They monitor care to ensure cost-effective implementation and evaluation. The manager has 24-hour accountability for services within their scope of control. Responsible for program development, operational oversight, fiscal management, and scorecard reporting, they collaborate with hospital leadership, interdisciplinary teams, and community partners to enhance services that promote coping, resilience, and holistic well-being for patients, families, and staff.

Requirements

Master's Degree in Child Life (or related field), Divinity, Theology, Spiritual Care, or related healthcare/human services field required
Minimum 5 years of relevant experience in Child Life, Spiritual Care, or family-centered healthcare services required
Minimum 3 years of progressive leadership experience, including supervision and program management required
Experience in pediatric or healthcare settings required
Strong knowledge of pediatric psychosocial development and spiritual care practices.
Demonstrated success in program and people leadership.
Ability to communicate effectively across diverse disciplines and populations.
Skill in budget management, resource allocation, and data-driven decision-making.
Capacity to build collaborative relationships across teams, systems, and community organizations.
Ability to remain calm and effective in crisis and sensitive family situations.
Occasional need to cover an on call shift in the evenings or weekends Required
CCLS - Certified Child Life Specialist Upon Hire Required or
BCC - Board Certified Chaplain Upon Hire Required

Responsibilities

Program Leadership and Development
Responsible for the design, implementation, and maintenance of their programs and services, including, but not limited to, Bereavement, Child Life, Facility dog, The Hub, Healing Arts, School Liaisons, Spiritual Care, and supportive services for patients and families.
Lead program innovation and growth, ensuring alignment with organizational strategy, accreditation standards, and best practices.
Develop, implement, and evaluate policies, processes, and services that enhance quality, safety, and patient/family experience.
Partner with philanthropy, foundations, and community stakeholders to secure and steward resources, grants, and donations.
Provides direction in coordination of services and resource exploration.
Operational and Fiscal Management
Manage departmental budgets, staffing models, and resources to ensure cost-effective operations.
Develops annual budget with Director. Monitors and prepares budget variance reports for the department.
Monitor performance metrics, productivity, and resource utilization, making data-driven recommendations for improvement.
Applies business and management expertise to identify problems/opportunities, determine solutions, and measure results.
Responsible for the implementation, and execution of business plans or activities for the department. May assist director with development of business plan.
Ensure compliance with regulatory and professional standards, safety practices, policies, and legal requirements.
People Leadership
Recruits, hires, and retains highly qualified staff, fostering an inclusive and supportive culture.
Provide leadership, coaching, and professional development opportunities for team members within department.
Participates in oversight of orientation, competencies, and ongoing performance management.
Promote staff well-being, engagement, and resilience through supportive leadership practices.
Conducts team member performance management duties including completion and delivery of performance evaluations, setting goals, dissemination of information, coaching, addressing performance issues/routine correction actions, and recommending termination of employment.
Collaboration and Integration
Collaborate with interdisciplinary teams to integrate psychosocial and spiritual care into treatment planning and care delivery.
Serve as a liaison to hospital committees, leadership councils, and external partners, advocating for family-centered practices.
Strengthen relationships with community organizations and faith groups to expand supportive networks for families.
Education and Outreach
Guide education initiatives for staff, students, and community members regarding the role and value of Patient & Family Holistic Support Services.
Promote awareness of Child Life, Healing Arts, The Hub, School Liaison, Spiritual Care, and holistic support professions across the healthcare system.