Manager Patient Access - St. Peter's Hospital - FT Days

Trinity Health•Albany, NY

16h•$30 - $44•Onsite

About The Position

Purpose Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices Functional Role (not inclusive of titles or advancement career progression Manager, Patient Access: Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered. Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes. Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems. Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions. Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms. Collaborates with members of other departments to ensure best practice & issue resolutions are implemented. Manager, Pre-service: Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements. Communicates to colleagues any new additions, changes. Regularly monitors the scheduling system queues & pre-registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload: Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry. Reviews all key performance indicator reports daily. Maintains & demonstrates knowledge to successfully manage each functional area of Pre-Encounter Access management to include outpatient scheduling, preadmission testing scheduling, pre-registration, financial clearance, patient payments. promote quality & standardization & supports a cohesive & efficient revenue cycle. Manager Patient Access - Regional: (additional criteria in addition to manager responsibilities) Responsible for managing the day-to-day operations at multiple sites for Patient Access hospital site operations Manages the operations & staff of multiple patient access service functional areas. Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards. Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities. Maintains working relationships with interdepartmental peers, community providers & staff. Regularly monitors the patient tracking system & registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas Maintains weekly & monthly key performance indicators for the Regional Director / Director of Patient Access. Manager Pre-Service - Regional: (additional criteria in addition to manager responsibilities) Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling, pre-registration, financial clearance, patient payment. Manages the operations & staff of multiple patient access service functional areas. Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards. Prioritizes & coordinates registration duties &patient flow in functional areas ensuring smooth patient flow to service delivery areas for assigned areas & modalities. Maintains working relationships with interdepartmental peers, community providers & staff. Assumes on-call responsibilities.

Requirements

Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
Three (3) to Five (5) years of leadership experience within Patient Access
Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire

Responsibilities

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
Responsible for supporting regional efforts to comply with functional area priorities.
Accountable for the selection, evaluation & overall success of the functional leadership teams.
Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
Accountable for communication between service area functional area, RHM & Region leaders.
Responsible for measuring & reporting KPIs / metrics &value delivery.
Providing advice, guidance & leadership for the colleague life cycle.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices
Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.
Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes.
Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems.
Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions.
Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms.
Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.
Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements.
Communicates to colleagues any new additions, changes.
Regularly monitors the scheduling system queues & pre-registration reports.
Adjusts staff to maximize patient satisfaction & minimize delays.
Adjusts staffing to peaks in workload
Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry.
Reviews all key performance indicator reports daily.
Maintains & demonstrates knowledge to successfully manage each functional area of Pre-Encounter Access management to include outpatient scheduling, preadmission testing scheduling, pre-registration, financial clearance, patient payments. promote quality & standardization & supports a cohesive & efficient revenue cycle.
Responsible for managing the day-to-day operations at multiple sites for Patient Access hospital site operations
Manages the operations & staff of multiple patient access service functional areas.
Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.
Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities.
Maintains working relationships with interdepartmental peers, community providers & staff.
Regularly monitors the patient tracking system & registration reports.
Adjusts staff to maximize patient satisfaction & minimize delays.
Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change
Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas
Maintains weekly & monthly key performance indicators for the Regional Director / Director of Patient Access.
Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling, pre-registration, financial clearance, patient payment.
Assumes on-call responsibilities.