Manager, Patient Access Full-Time Day Shift

Bergen New Bridge Medical Center • Paramus, NJ

9d • $87,590 - $103,290

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Manager. Job Duties Assists with and responds to escalated patient and provider calls and complaints. Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention. Selects, hires, and supervises departmental staff, including leadership and coordinator positions. Initiates disciplinary action, including terminations; carries out annual performance appraisal of employees recommending promotions, raises, etc. Communicates department updates to leadership to ensure understanding of company and departmental goals and their role. Responsible for the creation and analysis of departmental key performance indicator reports to identify trends, find areas to improve performance and to provide improved regular reporting to the Senior Management team. Ensures delivery of excellent customer service resulting and improving patient satisfaction scores for the department and the institution. Meets with administrative, behavioral, and medical staff to discuss and resolve problems regarding Admitting and Scheduling functions. Meets with external partners and affiliates as necessary to improve facility relationships and address any concerns or delays in services. Oversees department operations, including staff, budget, and vendor management. Develops and maintains a good working relationship with other members throughout the hospital; cultivates an open cadence with IS Support to ensure system operability and improvements as necessary. Responsible for a positive culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Understands and adheres to the Medical Center’s Code of Conduct. Familiar with the Medical Center’s Mission, Vision, and Values Statements. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Ensures that policies, procedures and practices are followed to support patient-first based care, high reliability, performance improvement and transparency. Other Duties Performs other duties as assigned to support the overall objectives of the department and organization

Requirements

• Demonstrates familiarity with computer programs used in the department.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• A strong understanding of the operations of the US healthcare system in the commercial, Medicare and Medicaid markets.
• Ability to document all aspects of his/her work and share knowledge with colleagues.
• Ability to define business problems, assess relevant variables and forces that impact the issue, and recognize relevant patterns in data.
• Ability to work independently with flexibility to new or varied responsibilities.
• Demonstrated ability to structure complex problems and derive insights from data.
• Bachelor’s degree required with 2 years healthcare supervision/management experience or 3-5 years of healthcare patient access or central scheduling experience.

Responsibilities

• Assists with and responds to escalated patient and provider calls and complaints.
• Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
• Selects, hires, and supervises departmental staff, including leadership and coordinator positions.
• Initiates disciplinary action, including terminations; carries out annual performance appraisal of employees recommending promotions, raises, etc.
• Communicates department updates to leadership to ensure understanding of company and departmental goals and their role.
• Responsible for the creation and analysis of departmental key performance indicator reports to identify trends, find areas to improve performance and to provide improved regular reporting to the Senior Management team.
• Ensures delivery of excellent customer service resulting and improving patient satisfaction scores for the department and the institution.
• Meets with administrative, behavioral, and medical staff to discuss and resolve problems regarding Admitting and Scheduling functions.
• Meets with external partners and affiliates as necessary to improve facility relationships and address any concerns or delays in services.
• Oversees department operations, including staff, budget, and vendor management.
• Develops and maintains a good working relationship with other members throughout the hospital; cultivates an open cadence with IS Support to ensure system operability and improvements as necessary.
• Responsible for a positive culture in decision making and performance management to influence work attitudes and enhance job satisfaction.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Ensures that policies, procedures and practices are followed to support patient-first based care, high reliability, performance improvement and transparency.
• Performs other duties as assigned to support the overall objectives of the department and organization

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing developmen

What This Job Offers

• Job Type: Full-time
• Career Level: Manager