Manager Patient Access

UnityPoint Health • Waterloo, IA

89d

About The Position

The Manager of Patient Access is responsible for overseeing the day-to-day management of Patient Access and Customer Service/Call center functions in the hospital to achieve and maintain effective, efficient operations, as well as optimizing performance in a rapidly changing health care environment to ensure compliance with federal, state, and organizational rules, regulations, and policies. This position serves as a patient and employee advocate in a highly visible position and understands the importance of Patient Experience and employee relations. Successful fulfillment of these responsibilities will promote the patient and employee experience, provide for prompt and accurate registration processes and ensure compliance with various governmental regulations that impact day to day operations.

Requirements

• Three years’ experience in Patient Access/ Patient Registration in a healthcare field.
• 2 years of management experience.
• Experience with Epic preferred.

Responsibilities

• Manage Patient Access and Customer Service/Call center to ensure achievement of organizational and departmental goals through organizing, implementing and monitoring processes.
• Ensure assigned function(s) in the Patient Access Department are performed in accordance with federal, state and/or hospital requirements.
• Schedule and monitor new staff orientation and ongoing education for successful job performance.
• Conduct annual performance appraisals for assigned team members.
• Ensure departmental policies and procedures and job descriptions are current.
• Monitor FTEs, operational and capital budget for the department.
• Investigate budget variance and initiate corrective actions when necessary.
• Supervise team by motivating, mentoring, coaching and providing guidance to team to deliver high quality, cost effective services.
• Facilitate the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility, and mentoring.
• Keep apprised of leading Patient Access and Central Scheduling practices for implementation within UPH.
• Provide direct supervision and leadership to staff to ensure effective, efficient operations, optimizing performance and continually improving quality in a vastly changing health care environment.
• Develop procedures and policies for the operation of department, process and team members.
• Maintain regular and consistent communication with staff, Director, and administration.
• Share concerns with and/or escalate team issues to the Executive Director, Patient Access, as appropriate.
• Establish, foster and maintain positive relationships with staff, Medical Staff, other departments, UPH departments (IT and CBO) and external customers (i.e., third party payors, auditors).
• Monitor productivity and hold team members accountable for meeting metrics and standards.
• Monitor metrics, data, and trends for the organization related to Patient Access and Central Scheduling function.
• Share concerns, solutions and/or information with the Executive Director, Patient Access.

Benefits

• Paid time off.
• Parental leave.
• 401K matching.
• Employee recognition program.
• Dental and health insurance.
• Paid holidays.
• Short and long-term disability.
• Pet insurance.
• Early access to earned wages with Daily Pay.
• Tuition reimbursement.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager