Manager, Patient Access Services

OhioHealth • Elizabethtown, KY

2d

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: This position ensures delivery of quality registration services via effective use of material and human resources for the entire Patient Access department of a Hospital. This position operates 24/7 operations. They are responsible for creating an optimal patient experience by managing all tasks related to Patient Access. These include but are not limited to: scheduling, registration, collections, insurance validation, customer service, financial acumen, budgeting, and overall patient flow for our ancillary departments. He/She interacts with internal/external customers as a resource for information and problem-solving. This position provides direction and supervision to manager(s) and staff. He/She prepares, submits, and administers an annual departmental operational budget to establish financial goals and guidelines.

Requirements

• Bachelor's Degree
• Bachelor's Degree or 7 years' work experience
• 1-2 years Experience
• Bachelor of science in Business Administration or related field from four-year college or university; or one to two years related Experience and/or training; or equivalent combination.

Nice To Haves

• Previous experience managing front-end revenue cycle operations and associates, including patient registration; experience with patient scheduling, insurance verification, financial advocacy and operational processes and patient workflows.
• Previous Epic experience.
• Analysis and utilization of Epic data to identify and implement process improvements.
• Successful understanding of and experience working in a matrixed reporting structure.
• Strong patient advocacy and desire to create optimal patient experience.
• managing 24/7 healthcare operations, knowledge of and enforcement of regulatory policies, and successful management of complex teams.

Responsibilities

• Ensures QA process to include periodic evaluations of individual user s is in place for hospital registration site; ensures accurate registration information, including MSPQ.
• Achieves QA targets for site. Develops and implements action plans for unfavorable variances.
• Regularly communicates QA actual results and targets to Revenue Cycle, Finance and Operational Leadership.
• Creates registration staffing patterns to maximize resources, reflect optimum skill mix and resource utilization planning in order to support the organization's balanced scorecard and productivity benchmarks. Ensures staff is adequately trained in both systems and processes.
• Reviews and monitors appropriate Standard reports as well as specific SQL edit and diagnostic reports for the facility. Takes actions as necessary to address process and timeliness issues.
• Develops and maintains relationships with facility departments and administrative leadership to reflects an atmosphere of openness and responsiveness to issues and information requests. Develops annual operating expense and capital budgets to reflect and support organization's allocation limits.
• Keeps Hospital and Revenue Cycle Leadership updated and informed regarding results, process changes and initiatives. Challenges current processes/reports and create processes/reports to improve Revenue Cycle performance. Works with Medical Records and Patient Accounts regarding process issues.
• Develops staff and maintains quality of WorkLife; e. g. , maintain department reward/recognition program, holding regular staff and management team member meetings.
• Maintains knowledge of all system applications required to support Patient Access operations, including support of STI's and upgrades; Physician Master privilege options and legal requirements, and appropriate software applications e. g. Excel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees