Manager, Patient Access Services (Onsite)

Northwell Health•New York, NY

1d•Onsite

About The Position

Manages and evaluates access services operations and staff. Ensures efficient and professional services. Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget. Job Responsibility Provides leadership to Patient Access Services team members and supervisors by communicating and guiding toward achieving department objectives. Develops, communicates, and builds consensus for goals in alignment with the health system. Selects, trains, and assigns department staff; develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel action. Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget. Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards; reviews Insurance Verification operations to ensure compliance. Performs patient account audits by reviewing hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital the health system. Maintains and fosters effective public relations with patients, physicians and the public; ensures that the Insurance Verification/Financial Counseling functions run smoothly and efficiently by overseeing operations, scheduling staff, and resolving problems. Maintains excellent working relationships with department heads where the decentralized outpatient insurance verification staffs are located; develops department goals and initiatives; establishes and implements policies and procedures. Directs supervisors/staff in the implementation of quality assurance procedures to assess quality and provide feedback to teams to stimulate improvement; assists supervisors to develop and execute appropriate action plans to resolve unit issues and reverse negative trends. Coordinates with Patient Accounts to ensure compliance with governmental and other third party payer regulations; attends weekly meetings Tracks key performance indicators to quantify department contributions and continually assess opportunities for improvement; keeps current with developments in the field through participation in seminars, workshops, and publications. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
6-8 years of relevant experience and 2-5 years of leadership / management experience, required.
Leadership
Supervise and lead the registration team, including training, mentoring, and performance evaluations.
Lead and Coach supervisors.
Schedule team members shift and manage workforce allocation to maintain optimal service levels.
Foster a positive and collaborative work environment for team members and all departments including Clinical Leadership.
Operational Oversight:
Ensure the integrity and accuracy of patient information obtained during the registration process.
Monitor and improve key performance indicators such as registration accuracy, wait times, and patient satisfaction.
Develop and implement policies and procedures to streamline registration processes and enhance efficiency.
Patient Experience :
Ensure a patient-centered approach in all interactions and resolve any issues related to patient registration.
Collaborate with clinical teams to improve overall patient flow and experience.
Handle escalated patient inquiries and concerns promptly and professionally.
Compliance and Regulation:
Ensure all registration procedures comply with federal, state, and local regulations, including HIPAA.
Stay updated on changes in healthcare policies and regulations and implement necessary changes in the registration process.
Conduct regular audits to ensure compliance and identify areas for improvement.
Technology and Systems:
Knowledgeable of EPIC Reporting and Data Analysis:
Prepare regular reports on registration activities and performance metrics.
Analyze data trends to identify opportunities for improvement in patient access and registration processes.
Present findings and recommendations to executive leadership.
Skills:
Excellent organizational and analytical skills.
Strong problem-solving abilities and attention to detail.
Ability to engage and motivate a diverse team.
Patient-focused with a commitment to delivering high-quality service.
Proficiency in Microsoft Office, Excel.

Responsibilities

Provides leadership to Patient Access Services team members and supervisors by communicating and guiding toward achieving department objectives.
Develops, communicates, and builds consensus for goals in alignment with the health system.
Selects, trains, and assigns department staff; develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel action.
Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget.
Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards; reviews Insurance Verification operations to ensure compliance.
Performs patient account audits by reviewing hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital the health system.
Maintains and fosters effective public relations with patients, physicians and the public; ensures that the Insurance Verification/Financial Counseling functions run smoothly and efficiently by overseeing operations, scheduling staff, and resolving problems.
Maintains excellent working relationships with department heads where the decentralized outpatient insurance verification staffs are located; develops department goals and initiatives; establishes and implements policies and procedures.
Directs supervisors/staff in the implementation of quality assurance procedures to assess quality and provide feedback to teams to stimulate improvement; assists supervisors to develop and execute appropriate action plans to resolve unit issues and reverse negative trends.
Coordinates with Patient Accounts to ensure compliance with governmental and other third party payer regulations; attends weekly meetings
Tracks key performance indicators to quantify department contributions and continually assess opportunities for improvement; keeps current with developments in the field through participation in seminars, workshops, and publications.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.