Manager, Patient Access & Reimbursement, Field Access Specialist Operations (US Remote)

Amgen•Thousand Oaks, CA

1d•Remote

About The Position

HOW MIGHT YOU DEFY IMAGINATION? You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. Live What you will do Let’s do this. Let’s change the world. In this vital role, the Manager for Field Access Specialist (FAS) Operations is part of the Patient Access & Reimbursement team and reports to the Sr Manager of Field Access Specialist for the Retail Brands capabilities team. This role is responsible for all operations supporting FAS Retail capabilities including development of access tools, resources, and field training programs. This role also includes management of speaker bureaus for Access Specialists and Office Practice Managers.

Requirements

Doctorate degree OR Master’s degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR Bachelor’s Degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR Associate’s Degree and 8 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR High school diploma / GED and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Nice To Haves

Experience in access process and patient support service programs or field sales experience
Field and training experience with Cover My Meds
Experience with development of training materials and delivering effective training sessions
Experience with budget and team performance management
Ability to translate data and analytics into actionable insights
Experience with MAC process and navigating internal cross-functional teams
Ability to lead strategic projects from concept development through completion
Experience working with advertising and/or media agencies developing impactful materials on time, on budget and on target
Excellent verbal and written communication skills, including listening and presentation skills
Strong creative and problem-solving skills
Skills in PowerPoint, Excel and in developing compelling presentation content
Strong organizational skills - to set targets, track to achievements and complete projects
Ability to optimally prioritize a diverse workload to meet deadlines
Ability to effectively lead cross-functional teams and to influence without authority
Ability to work effectively as a member of a team
Quick learner, proactive, takes initiative, goal oriented and driven

Responsibilities

Support management of day-to-day operations for FAS
Lead new hire field team training for sales & FAS teams
Perform quarterly FAS field rides (minimum)
Lead FAS FIT meetings and report on insights
Lead CRM optimization and PSP management for FAS team
Manage budget, and performance monitoring of FAS team
Perform quarterly vendor process audits
Assist Sr. Manager with monthly reporting on critical metrics for FAS team
Work with Sr. Manager and CD&A team on FAS targeting
Work with Sr. Manager and vendor on FAS team alignments
Creation and MAC submission of above brand FAS materials and FAS/OPM speaker materials, including trainings
Creation and MAC submission of FAS field training content, including scripts for field interactions
Monitoring FAS/OPM speaker utilization to meet compliance/budget requirements
Lead collaborative work across PSP
Work cross functionally with other business units and internal partners to ensure maintenance of Amgen legal, regulatory, and compliance standards
Evaluate opportunities across the entire PSP portfolio

Benefits

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

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