Manager, Partner Operations & Business Systems (Salesforce)

Zscaler

1d•Remote

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Manager, Partner Operations & Business Systems to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications. You will own and evolve Zscaler’s GTM partner systems and processes, including Salesforce, Salesforce PRM, Unifyr, Crossbeam, and related platforms. Sitting at the intersection of partner strategy, process design, and technology execution, you will partner closely with Channel Sales, Sales Operations, Partner Marketing, and Enablement to improve partner-facing and internal processes, drive adoption, and deliver measurable outcomes across key channel motions. The ideal candidate is a strategic thinker with a continuous improvement mindset and experience translating complex business needs into scalable, high-impact system capabilities.

Requirements

7+ years in Partner Ops, Sales Ops, Business Systems, RevOps, or Process Excellence roles, with ownership of GTM workflows and systems
2+ years managing and developing a team (direct and/or matrix), ideally 2–5 members, including experience setting priorities, coaching, and performance management
5+ years of hands-on Salesforce experience, including complex automation and data model understanding
Demonstrated ability to set a roadmap, manage a portfolio of enhancements, and measure outcomes such as adoption, cycle time, partner satisfaction, and pipeline impact
Demonstrated success in using automation and analytics to enhance partner processes

Nice To Haves

Experience with Crossbeam, Unifyr, or similar partner-related tools, and integrating them with Salesforce and PRM platforms
Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools
Deep passion for innovation and driving continuous improvement

Responsibilities

Serve as a process and systems leader with deep ownership of how partner strategy is operationalized across tools, workflows, and data models
Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification
Partner with cross-functional stakeholders to understand business needs, translate them into technical solutions, and handle intakes and troubleshooting in a timely manner
Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions in collaboration with onshore and offshore teams
Build and lead a high-performing team focused on professional development, collaboration, and driving innovation in the partner ecosystem