Manager, Parking Operations

Job Details•Pomona, CA

1d•$108,000

About The Position

The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours-a-day, year-round. The peace officers of this department have statewide police authority, and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff's departments in any California community. The department serves as "first responder" for a broad range of crisis issues on the campus including medical aid calls, injuries and environmental emergencies. The department is responsible for response to all emergencies, crime reports and investigations on campus (except homicides and missing persons per the Kristin Smart Act). In addition, the department offers a wide range of programs and services designed to enhance the safety and security of the community and support the mission of the university. These responsibilities are carried out through a set of core values that reflect commitment to the highest standards of excellence and incorporate the community oriented policing philosophy. The University Police Department is part of the Administrative Affairs Division whose mission is to provide quality fiscal, human and facility services in support of the university community through partnerships and innovative solutions.

Requirements

Bachelor's Degree - Bachelor's degree with coursework in business administration, public administration, city, regional, transportation planning OR five (5) years of progressively responsible professional work experience in closely related field.
At least five (5) years of progressively responsible professional work experience in parking and/or transportation services or a closely related field.
Experience providing high levels of customer satisfaction, leading staff, developing operational plans, and encouraging individual/team innovation and continuously improving existing services.
Experience with parking/transportation programming, and implementation; familiarity or experience working with technology partners, other educational institutions; and familiarity or experience working with and planning for vehicle access and parking, pedestrian and bicycle facilities, and ridesharing.
Position may require the ability to attend Peace Officers Standards and Training (POST) programs related to public safety support.
Knowledge of and ability to use the applicable public safety related equipment.
Working knowledge of or ability to learn applicable procedures and regulations related to campus security, public safety and parking.
Ability to detect and appropriately respond to potential hazardous or crime situations.
Ability to observe and recall details and incidents.
Ability to act and resolve parking, traffic and other problems.
Ability to write standard incident reports in a clear and concise manner.
Ability to interact with a wide range of individuals including the campus community, general public, and law enforcement personnel.
Ability to handle sensitive situations with tact, discretion and confidentiality.
Must demonstrate sound judgment in emergency and sensitive situations.
Strong written and oral communications skills.
The ability to provide guidance and motivates others.

Nice To Haves

Experience in parking operations or related field
Time management, problem solving, conflict resolution, and community relations skills
Self-motivated
Ability to work effectively with a wide range of individuals and groups in a professional, service-oriented environment
Supports the mission and values of the department and university

Responsibilities

Parking Operations and Services Ensures and effectively plans for customer-oriented services including design and distribution of parking permits, special permits, visitor pay and display dispensers, the parking information booth and parking lot signage.
Effectively operates two customer service centers one located at the Police and Parking Services building and the other an information booth on Oak Ln.
Monitors lighting, telephones, alarms and other safety equipment throughout the campus to ensure they are functioning properly, participates in emergency response as needed.
As needed, responds to the information desk for in person inquiries to Parking & Transportation Services.
Ensures that preventative maintenance is tracked/performed on department vehicles in a timely manner.
Represents the department in committees and presentations.
Maintains the department business continuity plan related to parking operations and emergency preparedness.
Attends meetings, webinars, conference calls, and training related to parking & transportation.
Assesses the transportation patterns on and off the campus and makes appropriate and timely changes to routes, staffing, and shuttle services.
Supports the development of all transportation schedules and route maps and connectivity to public transportation within the surrounding communities; publishes them broadly to the campus community.
Implements and manages vendor contracts associated with alternative transportation and provide commuter solutions to the campus community.
Works closely with Procurement Services to ensure contracts are valid and maintains effective working relationships with the administrator of the contracted service.
Ensures that campus and contracted shuttle drivers are trained and licensed in accordance with state law and campus policy.
Ensures that campus-owned shuttles conform to rules and regulations required by the California Highway Patrol and state laws.
Establishes clear procedures for parking enforcement to ensure consistency of citations issued at the campus.
Establishes efficient and accountable procedures for the collection, accounting, and deposit of all coin and cash revenue through pay and display machines, and the parking information booth.
Provides leadership and guidance for complimentary services provided to the campus community (i.e. Door unlocks battery jump-start.)
Provides leadership and oversight for staff engaged in traffic direction services as needed.
Participates in preparatory meetings regarding special events to assist with parking solutions.
Participates in on-campus events where Parking employees are required to provide support during normal working hours, after hours or on weekends to provide information to visitors, campus community members or community guests.
Administrative Staff, Parking Officers, Student Assistants Directs workflow and daily operations of Administrative Staff, Parking Officers, Student Assistants
Directs work assignments.
Monitors work performance and field observations to implement procedural changes.
Prepares work schedules, including overtime.
Provides instruction and ongoing training for subordinates.
Provides guidance to other staff when processing specialized assignments, such as pay station repairs, money collections, and collaborating with the cashier's office.
Assists the Lieutenant with investigations and disputes related to Parking Officers actions, such as citation appeals.
Writes and administers performance reviews for direct report staff.
Creates operational procedures and associated manuals.
Directs and assigns tasks to a group of Student Assistants and provides oversight of the Department’s Student Assistant Program.
Oversees the logistical process of interviewing, hiring, training, and leading student assistants.
Makes decisions regarding hiring student assistants, performance-related concerns, corrective action, termination, etc.
Writes and administers performance evaluations.
Prepares work schedules including assignment of projects, work areas, etc.
Administrative Responds to phone, e-mail, mail, and in-person inquiries from the campus community, visitors, and other off-campus guests regarding safety, parking and transportation concerns.
Maintains inventory of department's equipment and coordinates pre-approved orders of equipment when necessary.
Prepares facilities work order requests for approval pertaining to parking lot, structure maintenance, and other related campus structures as needed.
Coordinates vehicle inspections and approved vehicle maintenance.
Prepares requisitions for approval (i.e. requesting change from cashier's office, ordering of hangtags and signage, printing services, etc.).
Communicates in a timely manner with the PD/PTS/UHS Marketing Coordinator regarding changes in parking rules and regulations, special events information, safety broadcast, etc., to ensure that the department's website is always up to date, accurate and informative.
Collaborates with Marketing Coordinator on department flyers, graphics and parking permit designs.