Manager, Owner Onboarding - Waikiki

Travel + Leisure Co.

103d • $75,000 - $75,000

About The Position

The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team. The Owner Onboarding Manager provides leadership and document presentation training, performance reviews and development for the Team. The Owner Onboarding Manager also partners with site leader and sales team to identify training opportunities for compliance and retention best practices through direct observation, reporting and owner contact. Communicates with the Director of Owner Onboarding regarding potential escalations, process improvement, and individual team member development and training opportunities. Works with the Owner Onboarding Team and site leadership to ensure performance and compliance through the sales document process, customer service and training. Also, completes Owner Certification presentations as needed to support the business along with audit of Certification process with Owner Onboarding Team.

Requirements

• Bachelor Degree or equivalent of education and directly related experience.
• Three (3) years customer service experience required.
• 1-2 years of leadership experience preferred.
• 1+ year training experience.
• 2+ years WVO sales experience preferred.
• 1-2 years timeshare and/or real estate experience preferred.
• Ability to prioritize and organize tasks.
• Ability to influence.
• Excellent verbal and written communication and interpersonal skills.
• Ability to manage concurrent assignments in an effective and efficient manner.
• Strong conflict management skills.
• Expert Contract Standards Expertise preferred.
• T+L product knowledge expertise preferred.
• Basic computer skills, including Microsoft Word and Excel along with Microsoft Power Point and Teams.

Responsibilities

• Hire, train and manage team to reflect the Wyndham culture of Lead with the Heart initiative. Responsible for coaching, motivating and developing team to achieve departmental goals and rescission targets. (30% time)
• Monitor team and track performance to maximize team effectiveness, development, and productivity. Take appropriate corrective disciplinary action as necessary. Oversee performance review process and Payroll for the department. Monitor and inspect all work related courses are up to date. (30% time)
• Develops and implements operational plans of action through our OKR (Objectives Key Results) to maximize team effectiveness, productivity, retention and compliant sales and document presentations. (15% time)
• Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores. (15% time)
• Effectively partners, creates value added solutions/initiatives and collaborates with Director of Owner Onboarding. (10% time)

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree