The OTC Transformation Manager provides enterprise oversight and end to end accountability for the migration from legacy billing and collections platforms to the 1LMX billing system, leading the full 1LMX lifecycle across Order to Cash (OTC) and ensuring continuity of revenue operations throughout the transition. Acting as the primary point of contact for 1LMX transformation, the role ensures alignment with 1LMX migration governance standards and broader GFS Reinvention priorities while safeguarding billing accuracy, collections effectiveness, cash application integrity, and contract close out compliance. The Manager owns day-to-day migration execution across OTC, including requirements definition, testing strategy, mock cutovers, data remediation, release readiness, previously billed reconciliations, and post launch stabilization, coordinating cross functional teams to minimize disruption and protect revenue recognition and cash flow performance. The role oversees system health, performance, availability, and reconciliation controls, serving as the primary escalation point for defects or issues that impact billing timeliness, collections outcomes, or compliance adherence. Leveraging program metrics, system performance data, and operational KPIs, the Manager delivers executive level reporting on milestones, risks, dependencies, benefits realization, and stabilization progress, defining 1LMX billing standards and translating benchmarking insights into roadmap prioritization, operating model refinement, and resource alignment decisions. A core accountability is enforcement of enterprise billing and cash application governance frameworks, contractual and government compliance requirements, and documentation standards to ensure audit readiness and end to end transaction integrity from contract through cash collection. The Manager partners with OTC leadership and Business Areas to integrate 1LMX initiatives across upstream and downstream processes, strengthen stakeholder engagement, and drive sustainable adoption of new capabilities, while advancing automation, standardization, and continuous improvement initiatives that enhance productivity, service quality, control effectiveness, and long-term operational resilience across the enterprise.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees