Manager, Organ Recovery Coordinators

LifeCenter Northwest • Bellevue, WA

5h • $116,000 - $174,000 • Onsite

About The Position

The Manager, Organ Recovery (ORM), supports the mission, goals, and strategic plan of LifeCenter Northwest (LifeCenter). The ORM has direct accountability for the successful management of day-to-day organ operations of the Organ Recovery Coordinator (ORC). This position is responsible for leading the team to maximize organ utilization. The Organ Optimization and Recovery team plays a critical role in supporting LifeCenter’s mission through evaluating potential organ donor referrals, maximizing medical management of organ donors, allocating donated organs, coordinating the organ recovery, and organ perfusion.

Requirements

• RN or equivalent work experience.
• Bachelor’s degree with previous ORC experience or equivalent combination of education and experience required.
• CPTC required or to be obtained within 15 months of hire.
• Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.
• Must possess valid state or federally issued identification suitable for air travel.
• Ability to actively foster an organizational culture based on collaboration, support, and constructive communication, i.e. organization skills; ability to work effectively under deadline constraints; effective written and verbal communication skills’ judgment and problem-solving skills; education and training skills.
• Ability to uphold the core values of the organization as well as honor diversity, personal accountability, teamwork, and professional behavior. Must be able to analyze and assess situations, create solutions to solve problems and motivate others to continually improve the processes necessary to meet organizational deliverables.
• Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
• Ability to learn new tools, applications, and technologies quickly, easily, and independently.
• Knowledge of computers and smart phones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
• Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
• An ability to accurately present the donation process in formal and informal educational opportunities.
• Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow them to have effective communication with health care professionals and donor families.
• Understanding and practice of universal precautions
• The employee in this position must uphold the core values of LifeCenter; these include: Integrity, Collaboration, Courage, and Service.
• This position requires on-call responsibilities and travel is essential to this position; the employee must be prepared to travel by automobile and aircraft within and outside the LifeCenter service area.
• This position requires the ability to effectively operate phones, computers, smart phones, office equipment
• The individual must have the ability to communicate clearly using the English language to accurately convey information and be able to hear at normal speaking levels both in person and over the phone.
• Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus.
• This position requires hospital immunization, health screening, and background check requirements. Immunizations and tests will be provided by LifeCenter as required.
• The employee is required to move up to 50 pounds with or without assistance.

Nice To Haves

• Preferred 5 years of ORC experience (or similar role responsibility) with 2 years of relevant leadership experience or equivalent healthcare leadership experience.

Responsibilities

• Plans, organizes, and monitors the implementation of initiatives that will improve organ recovery operations.
• Directs clinical initiatives focusing on opportunities to maximize donation and organs transplanted.
• Assists in the development and day-to-day management of departmental budget.
• Functions as a resource to team in evaluation, medical management, allocation, and logistics.
• Develops and ensures the consistent application of departmental policies and procedures.
• Provides continuous performance feedback and personal development plans.
• Successfully leads groups (e.g., committees, workgroups, and staff teams).
• Ensures that all donor evaluations, donor management, and donated organs are allocated in an efficient, equitable, and timely manner in accordance with LifeCenter and Organ Procurement and Transplant Network (OPTN)/United Network of Organ Sharing (UNOS) policies.
• Provides follow up on any deviations from practice regarding donor evaluations, donor management, and organs allocated in accordance with LifeCenter and OPTN/UNOS policies.
• Maintains the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment.
• Provides effective coaching to engage, support, and motivate staff to realize their greatest potential in service of LifeCenter’s mission.
• Works with appropriate leadership and relevant departments to increase donation and transplantation outcomes and compliance with quality processes.
• Maintains current knowledge of organizational performance in identified key metrics and initiatives
• Complies with Association of Organ Procurement Organizations (AOPO), Center for Medicare and Medicaid Services (CMS), and UNOS Guidelines.
• Partners with Learning & Development and serves as a content expert in training programs.
• Assists in developing, coordinating, and performing training for Organ Donation Services (ODS) staff. This includes assisting with onboarding, didactic and clinical training, revising training materials, and coordinating training activities for new employees and continuing education activities.
• Assists in implementation of continuing education programs and competencies for team members.
• Promotes development opportunities through identification team members who can provide subject matter expertise and content delivery with training and onboarding.
• Will be reasonably available to respond or support as an additional team member during periods of high donor volume, assisting with on-call duties of an Organ Recovery Coordinator (ORC) (refer tojob descriptions for ORC).
• Maintains current knowledge of the donation and transplantation industry.
• Develops and maintains effective relationships with internal and external stakeholders
• Plans and executes communication strategies of organizational strategic goals and initiatives
• Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes.
• Is responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations.
• Serves as clinical resource for Hospital Development which may include giving presentations to various groups.
• Participates in timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions.
• Participates in compliance, quality assurance, and performance improvement programs and initiatives.
• This position directly supervises assigned staff and oversees the operations of their team(s) to ensure departmental functions and operations are achieved successfully.
• This position is a member of the leadership team of LifeCenter Northwest and has influence interdepartmentally as well as cross functionally.
• Complies with applicable laws, regulations, and LifeCenter policies and procedures.

Benefits

• LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance.
• Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance.
• Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time.
• LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement.
• Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees