Manager, Order-to-Cash Operations

Trintech•Plano, TX

About The Position

Trintech is an award-winning AI driven Fintech SaaS organization transforming the way finance teams operate and we are seeking an Order to Cash Operations Manager to lead and manage the Billing and Accounts Receivable teams, overseeing the end-to-end billing and collection processes to ensure customers receive timely and accurate invoices and that outstanding receivables are actively managed and collected. This role is responsible for driving operational excellence across invoicing, cash application, and collections while leading a team of billing and AR professionals. Works closely with Sales, Renewals, Customer Success, and Revenue Accounting to streamline processes, implement best practices, and improve overall order-to-cash performance. Our ideal candidate will be self-managing, proactive, and a strong leader who thrives in a fast-paced environment. This role requires strong analytical skills, leadership capabilities, and a deep understanding of billing, accounts receivable, collections processes, and financial operations.

Requirements

Extensive billing experience, preferably in SaaS environment, with at least 5 years in a management or supervisory role
Strong understanding of billing systems and processes, with experience in implementing and optimizing billing software
Excellent verbal and written communication skills with the ability to interact effectively with clients, vendors and colleagues at all levels
Proficient in Microsoft Office Suite
Excellent interpersonal and supervisory skills
Ability to act with discretion, tact, and professionalism in all situations
Ability to maintain records and produce reports
Extreme attention to detail
Ability to prioritize and manage multiple projects and deadlines effectively
Seasonal overtime to be expected (quarter-ends/year-end/special projects)

Nice To Haves

NetSuite/Workday ERP experience a plus
Zuora experience a plus

Responsibilities

Oversee the entire billing and accounts receivable lifecycle, ensuring timely and accurate preparation of invoices and statements
Lead and manage the Billing and AR/Collections teams, including hiring, coaching, performance management, and professional development
Drive process improvements and automation initiatives to increase efficiency, scalability, and accuracy of billing and collections operations
Ensure maintenance of customer records related to invoicing, payments, and collections activities
Review work of billing and collections team members to ensure accuracy and resolve inconsistencies as needed
Partner with Sales, Renewals, and Customer Success to streamline billing processes, resolve issues, and improve customer satisfaction
Act as the primary point of escalation for billing inquiries, disputes, and collection matters, working to resolve issues promptly and professionally
Oversee collection efforts, including outreach to past-due customers and escalation of delinquent accounts
Draft and distribute reports of invoicing, AR aging, and collections KPIs to identify trends, discrepancies, and areas for improvement
Collaborate with the Revenue Accounting team to ensure accurate revenue recognition and reporting
Foster a collaborative and positive work environment, promoting accountability, teamwork, and open communication
Other tasks as requested