Manager or Workforce Management

Herschend • East Lampeter Township, PA

73d

About The Position

As the Manager of Workforce Management, you will be responsible for overseeing, scheduling, and optimizing our organization’s workforce to ensure productivity, efficiency, and alignment with business goals. This role requires a strategic thinker with a strong analytical mindset and excellent communication skills to collaborate across departments.

Requirements

• Bachelor’s degree in Business Management, Economics, Finance, Human Resources, Industrial Engineering, or other equivalent experience.
• 2-3 years of previous analytical, scheduling, workforce management experience required.
• 1+ years previous work experience with Quinyx, Workforce Management (WFM) or employee scheduling software highly desired.
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience preferred.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with PA Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season.
• Must be a data-driven leader, with an ability to analyze and appropriately react to operational trends.
• Prior experience with workforce management, forecasting and conceptual understanding of demand-based planning preferred.
• Must be proficient in Microsoft Outlook, Excel, Word, Power Point.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Must possess excellent organizational skills and be able to handle multiple priorities simultaneously.

Responsibilities

• Manage all aspects of Workforce Management and any other assigned departments.
• Lead by example, attitude, and as a representation of Dutch Wonderland’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities.
• Maintain constant vigilance over departmental spending and budgets.
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit.
• Ensure compliance with company and industry best practices, policies, and procedures.
• Become knowledgeable of performing the essential duties of all Workforce Management positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Assist with team scheduling and timekeeping activities.
• Serve as Manager-on-Duty to oversee daily operations, ensuring exceptional guest service, effective team leadership, and timely resolution of customer issues.

Benefits

• Nurture a balance between work and family.
• Promote 70% from within.
• Support each host’s efforts to develop a fulfilling and rewarding career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree