Manager or Supervisor of Uncertainty Response

Southwest Power Pool • Little Rock, AR

12d • Hybrid

About The Position

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Join our team as the Manager or Supervisor of Uncertainty Response! The Manager or Supervisor of Uncertainty Response leads a team of technical analysts and/or engineers responsible for identifying, analyzing, and mitigating uncertainty risks impacting Balancing Authority (BA) operations. This role ensures sufficient generation is committed across all time horizons to reliably meet load obligations. Through advanced studies and analytics, the Manager provides actionable recommendations that support real-time and forward-looking operational decisions, including Reliability Unit Commitment and Balancing functions. This position plays a critical role in maintaining system reliability, influencing market design, and guiding organizational strategy related to uncertainty forecasting and response.

Requirements

• Bachelor’s degree in engineering, computer science, business administration or related field (additional related experience may be considered in lieu of degree requirement)
• Manager - Ten (10) years of experience in electric utility operations or eight (8) years obtained in a responsible role directly involved with SPP Operations.
• Supervisor - Six (6) years of experience in electric utility operations or obtained in a responsible role directly involved with SPP Operations.
• Required: In-depth knowledge of System Operations and NERC reliability standards and WECC regional standards
• Working knowledge of NERC Reliability Standards, SPP Criteria, SPP Market Protocols, the SPP OATT and SPP OATT Business Practices
• Knowledgeable and conversant with operational tools such as Energy Management System, reporting tools and scheduling systems
• Strong interpersonal and team building skills
• Excellent written and verbal communication skills
• Ability to work overtime, as needed, during adverse system conditions including extreme weather such as floods, tornadoes, hurricanes, extreme hot or cold, and other emergencies affecting the generation sufficiency of the SPP BA

Nice To Haves

• Advanced degree in related field of study
• Knowledge/experience in SPP Markets, Balancing Authority, and System Operations
• NERC Operator Certification

Responsibilities

• Lead & Develop Team: Manage and support a team of analysts/engineers, including hiring, coaching, performance management, and ensuring proper staffing and resources.
• Ensure Reliable Operations: Oversee studies and analytics to ensure enough generation is available to meet demand across all time horizons.
• Subject Matter Expertise: Serve as the lead expert on uncertainty risk, providing guidance on operational decisions, policies, and standards.
• Strategic Recommendations: Deliver insights and recommendations to support real-time and forward-looking reliability and market operations.
• Stakeholder Collaboration: Work with internal teams, external partners, and industry groups; act as the primary point of contact for uncertainty-related issues.
• Process & Policy Development: Establish and maintain operational procedures, influence market rules, and ensure compliance with standards.
• Continuous Improvement: Analyze trends, conduct post-event reviews, and improve processes to enhance system reliability.
• Organizational Support: Assist with budgeting, special projects, and cross-functional coordination.

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees