Manager, Optimization - Ops Deployment

DaVita • Denver, CO

83d • $82,000 - $121,000

About The Position

DaVita Integrated Kidney Care (DaVita IKC) is one of the largest end-to-end kidney care providers; we manage $5.5B+ in annualized medical spend through value-based partnerships. We provide comprehensive care and complex chronic condition management to 80k+ patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis. DaVita IKC is seeking a Manager, Optimization - Ops Deployment to ensure successful local adoption of key strategic initiatives, tools, and leadership practices within assigned geographies. This role is critical in translating enterprise deployment strategies into actionable field execution, ensuring that frontline teams are supported, aligned, and equipped to deliver consistently high-quality outcomes. Like a Chief of Staff, this role works closely with the Operations Vice President to translate strategy into action. The Market Manager serves as a trusted partner-connecting the dots across performance, adoption, and field execution-ensuring that operational leaders have the insights, tools, and support they need to drive results at scale. The Optimization Manager will work in close partnership with field leaders to embed standard management routines and utilize core playbooks. This role is ideal for someone who thrives in high-accountability environments, excels at turning insights into action, and brings a coaching mindset to enabling others.

Requirements

• Bachelor's degree required; Master's degree preferred; healthcare, business, or operations-related field preferred.
• 5+ years of experience in healthcare operations, performance improvement, or program implementation.
• Previous experience supporting field teams or managing large-scale change in clinical environments preferred.

Nice To Haves

• Prosci Certified Change Practitioner or similar certification is a strong plus.

Responsibilities

• Drive the successful adoption of IKC-wide initiatives within assigned markets, serving as the primary field-facing deployment lead.
• Ensure consistent activation and utilization of standardized playbooks and tools across all care team leadership levels.
• Surface adoption barriers and work with centralized teams to adjust implementation tactics as needed.
• Partner with the Ops Deployment Strategy Sr. Manager drive adherence to standard management routines (e.g., huddles, 1:1s, performance reviews).
• Facilitate competency evaluations with frontline leaders and identify targeted areas for capability development.
• Support field leaders in applying best practices that align with executional success in DaVita IKC's Top 6 key strategies and metrics.
• Monitor key metric performance at the market and team levels, identifying trends, outliers, and opportunities for targeted support.
• Prepare and deliver performance insights and summaries for Monthly Operating Reviews (MORs) or other business reviews.
• In close partnership with the broader DaVita IKC Reporting and Analytics Teams, translate data into actionable 'next level insights' that support field leaders in managing day-to-day and long-term performance.
• Build and execute a structured outlier management model to identify and support underperforming metrics or teams.
• Partner with leadership to ensure timely follow-up, clear ownership, and defined support pathways for performance improvement.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees