This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
At Disney, we're storytellers. We make the impossible possible, combining creativity with innovative solutions to bring stories to life. Now, you have the opportunity to join our team and shape the future of our Member Experience strategy. As Manager, Optimization and Insights, you will lead the Disney Vacation Club (DVC) Member Experience Analytics team-managing workload prioritization, aligning projects with strategic goals, and fostering a collaborative, inclusive, and fun culture that supports the broader Member Experience organization. In this role, you'll inspire and coach a team of five analysts/senior Analysts to deliver approximately 1,000 analytics requests annually, execute long-term analytics strategies, and ensure accurate forecasting to support staffing and operational decisions within a high-volume contact center environment. You'll deliver impactful insights to inform business strategies using tools like SQL Server, Tableau, and Alteryx. Additionally, you'll serve as a trusted thought partner to DVC leadership, building strong cross-functional relationships with teams such as Information Design & Experience, Club Strategy, Finance, and Telecom-while staying ahead of emerging technologies like speech analytics and contact center tools. Additionally, you will lead benchmarking initiatives to refine performance and workload analytics, optimize resource allocation, and enhance analytics solutions to deliver maximum business value. This is your chance to be part of a team that drives meaningful insights and helps shape the future of Member Experience.
