Manager - Ops Support

RXO, Inc.•Beltsville, MD

34d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Manager, Operations Support at RXO, you’ll ensure the establishment, implementation and maintenance of processes needed for the Quality Management System. You’ll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.

Requirements

5 years of relevant work experience
Experience leading value stream assessments and Lean improvement events (Kaizen events)

Nice To Haves

Bachelor’s degree in a related field or equivalent related work or military experience
Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball)
Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies
Experience improving business processes
Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills
A results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity
The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives

Responsibilities

Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes
Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles
Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner
Write specifications for new developments and system enhancements
Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients
Serve as project manager for system implementations and upgrades; provide ongoing support as needed
Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support
Perform process and data modeling
Generate project ideas and solutions; implement changes within and across departments
Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes