Manager, Operations

MedImpact Healthcare Systems • Tempe, AZ

305d • $81,581 - $138,690 • Onsite

About The Position

The Operations Manager is responsible for overseeing the day-to-day operations of the Ray Savings Specialty Drug Program team, ensuring efficiency, quality, and outstanding service delivery. This role includes managing staff scheduling, approving timecards, and leading a team of healthcare benefits advocates. The Operations Manager will foster a positive and inclusive team environment, implement training programs, monitor performance, and drive process improvements.

Requirements

• BA/BS degree and 5+ years of experience, or equivalent combination of education and experience.
• 3 years of supervisory experience required.
• 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.
• Excellent knowledge of the MedAccess system or similar Windows based database program.
• Proficiency with MS Word, Excel, Visio, MS Access and Outlook to create complex documents, manage schedules, create process flows, and analyze data.

Nice To Haves

• Current Pharmacy Technician License and/or CPhT certification preferred.

Responsibilities

• Provides leadership in order to recruit, manage and retain the necessary resources to successfully perform the duties of the assigned work group(s).
• Develops staff to meet the current and future needs of the organization.
• Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership.
• Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance.
• Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of project deliverables.
• Provides day-to-day leadership and direction including, developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets.
• Sets high standards and encourages new ideas for improving organizational performance.
• Partners with MedImpact companies to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of Ray Savings and our customers.
• Supports new product offerings and strategic sales & marketing efforts.
• Actively participates as a key member of cross functional workgroups, teams, and committees as assigned.
• Leads and promotes continuous improvement by developing and documenting business processes, assigning roles and responsibilities, and measuring results.
• Identifies and leads the improvement opportunities for assigned work group(s) and business processes.
• Seeks out and actively participates in business initiatives that contribute to service excellence.
• Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives.
• Provides recommendations for the acquisition/development or enhancement of tools and applications necessary to support the business in an efficient and quality manner.
• Manages and maintains commitment to operational goals in the face of obstacles and collaborates with internal customers.
• Cultivates positive relationships with Ray Savings members and customers through direct interaction and by achieving positive customer satisfaction results.
• Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree